The contact owns a 2019 Fiat 500X. The contact stated that while driving on the highway, the vehicle independently shifted out of drive and into neutral. The contact pulled over and re-shifted into drive and continued driving. After arriving to her destination, she attempted to park and the vehicle suddenly accelerated and crashed into a guardrail. The contact mentioned that the accelerator pedal was not applied at the time of the failure. The air bags did not deploy and the front bumper detached. There were no injuries and no police report was filed. A local dealer (dealer information was unknown) was emailed to request a tow. The vehicle remained at the scene of the accident. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 4,700. The VIN was not available.

- Ardsley, NY, USA