PLEASE READ VERY CAREFULLY VERY USEFUL INFORMATION

Good afternoon all,

To anyone reading this I hope this review helps you in not repeating the same mistake I have made with this affiliation. Although Fiats are cute in shape there are so many future faults. I currently own a 2012 Fiat 500c Lounge. When I purchased my car Certified Pre-owned at 23k miles I was provided with a car report which only stated car went in for routine maintenance. Fast forward to about 10k miles later I have to get a new battery, tune up etc. I thought nothing of it. I am currently at 58k miles and 8k out of warranty and my transmission light comes on randomly one day stating "check transmission - see handbook". I contacted the Fiat customer service (1-888.242.6342 spoke with Robin, Brenda, Mercedes & Josh -Total Calls 8) to see if they could assist with any repairs. They advised me my car history states my fiat has been sent in twice for a new radiator and once for sunroof repair (No wonder previous owner traded it in. A new radiator was installed first 2k miles no accidents just manufacture faults. I had NO prior knowledge of this issue it was never reported nor communicated to me when purchasing). Brenda, then stated they would need it to be diagnoses first to see what they can do. However, in order to do so I would need to take it into the fiat studio etc. Fiat Studio address: 196 South Dupont Highway Newcastle, DE phone no: 3023231666 service advisor: Tony - not helpful had no clue what was going on just guessing games. I was charged a total of $460 just for them to tell me an incomplete, inconsistent diagnosis (Diagnosis code P0741 had been provided to them at drop off before any work was performed - Tony said that was not helpful could mean anything. (Diagnosis means: Torque Converter Clutch Circuit Performance or Stuck Off). Since Fiat customer service said they needed additional details I told "Tony the unhelpful" he would need to provide additional details which is why my initial price sky rocketed from $99.95 (because I had a coupon original price $115.97) to $460. The only diagnosis I was provided was that it was a mechanical issue and repairs would be $5,975 (no lie I will never forget this number).

In order to get a better understanding because I am a female and cars aren't my forte'. I asked "Tony the Unhelpful" what can cause these kinds of issues? He stated its a computer issue and would need rewiring. I provide this feedback to Fiat customer service who now state since I am out of warranty theres nothing they can do. I understand that, however they should've advised me that before I went ahead and authorized Tony to do absolutely nothing but fiddle around with gadgets? The customer service gave me the impression I would be covered. I have begged, pleaded, cried, went to FCA customer service only to be directed back to Fiat customer service. I even asked that they at least cover half of the diagnosis due to useless customer service as well as mechanical faults. They continuously stated "no". In the mist of all of this I still remained optimistic. I continuously attempted to find the root to this problem. I thought maybe this could've have been due to water. I then contacted my insurance company who then performed an extensive investigation and stated after careful review there was no evidence of water damages - claim denied. I contacted the Fiat to advise them of this and also advise that I was told "this is a mechanical issue". Fiat Customer Service then states "Carmen Chrysler Jeep Dodge" told them my car was "maintained poorly and it was water damaged". (My car has a low tire thread on left side everything else is in great shape I promise). I advise the rep of this and also advise her there were no signs of water damages after my insurance performed their investigation. She then contacts shop to verify they then agree that yes in fact the only thing is the tire and confirm no water damage. Fiat still advises me there still nothing they can do since I am out of warranty. They advised that it was my fault since the tire is low it impacted my transmission. I am perfectly fine with that response. I will take full responsibility if that was indeed the case however, that was NOT the case!! After further research and second opinion from AAMCO turns out it was a system issue / computer issue - Mechanical failure the tires had absolutely NOTHING to do with this mechanical failure in fact AAMCO was $300+ cheaper (they waive diagnostic fee if you repair issue). This was all caused by a fault in the transmission so to wrap this review up my Fiat was a complete LEMON when it was first installed. I was lied to upon purchase information was never placed on carfax if it had been I would have NEVER joined the Fiat family because this is a common issue that I had no idea about until now.

In conclusion, I would advise anyone seeking a fiat or even going for servicing at this location especially females to look elsewhere. For interested fiat lookers look elsewhere bad customer service and a lot of costly repairs to look forward to as well as terrible customer service from all locations!

Located below is total run down of repairs within 58k miles with no accidents nor accident history.

Number of Radiator repairs: 2 Sunroof: 1 Transmission: Faulty mechanical error total tune ups: 2 Customer service: The absolute worse Overall money spent on repairs: 30k(includes car purchase) Car purchase Price: 21k Car worth on we buy any cars : 5.9k

I also had coupon for a transmission diagnostic check which was not honored. I was advised it was not provided when i dropped off the car. I have saved the coupon, the coupon does not state the to present the coupon, nor does it advice the Facility can deny use of coupon. Coupon would have made my charges drop from $460 to $160 if it were honored.