This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The dealership is providing incorrect information about the recall for the lower control arm 97 V 201 000. The dealership is indicating that if they repair the control arm as stated in the recall, it will cause damage to the sway bar. There also some discrepancy about whether or not the VIN is part within the remedy scope. The vehicle's ball joints were replaced at the consumer's expense. The consumer request reimbursement.
The lower control arms and ball joints were replaced due to corrosion, however upon leaving dealership, consumer was informed by a service manager that part was under recall(#750) the service manage advised consumer to request reimbursement from Chrysler, consumer contacted Chrysler and was informed that the part was know to be defective and to send in all documentation, consumer then received a letter stating that he had not met the required conditions of the recall, consumer states he complied the with control arms inspection per recall on Dec 15, 1998 but at that time there was no immediate problem.
The lower control arms and ball joints were replaced due to corrosion, however upon leaving dealership, consumer was informed by a service manager that part was under recall(#750) the service manage advised consumer to request reimbursement from Chrysler, consumer contacted Chrysler and was informed that the part was know to be defective and to send in all documentation, consumer then received a letter stating that he had not met the required conditions of the recall, consumer states he complied the with control arms inspection per recall on Dec 15, 1998 but at that time there was no immediate problem.
A D V E R T I S E M E N T S
- Taunton, MA, USA