The contact owns a 1997 Dodge Stratus. While driving 30 mph, the contact rear ended another vehicle. The air bags failed to deploy. The vehicle was destroyed and towed. A police report was filed. The road conditions were normal. She noticed oil leaking after the crash. The repair shop stated that a new head gasket was needed. The current and failure mileages were 81,000. Updated 03-04-08

- Mount Pleasant, MI, USA

We had frequent electrical problem with the car and took it to the Liberty dealership in johnstown, oh to get them fixed until we got to the point that it was going to take more than the care was valued to guarantee the fix. These items were not covered under our warranty. One day after pulling into our driveway after work, I shut the car off, opened the drivers side door while pulling the emergency brake and the air bags deployed, giving me a pretty good shot in the face. The car was sitting still and not running. The keys weren't even in the ignition. I called Chrysler's customer service line and filed an incident. They assigned a.L. gilbert to work on the case. A investigator was deployed from a private company out of dayton, oh. He took the car to a dealership in mt. Vernon, oh and determined by looking at the car's computer that it had been wrecked. Obviously, this wasn't the case as there wasn't a dent or scratch on the car and I was sitting still in the driveway. However, Chrysler refused to change their determination. Even though it was requested multiple times, a copy of the report from the investigator from dayton, oh was never provided me. A.L. gilbert blatantly called me dishonest because he said the computer didn't lie. I convinced him to let me take it to the Liberty dealership and have the service manager look at the car while on the phone with him. The Liberty service manager told a.L. gilbert that there was no visible evidence of any accident on the car. A.L. gilbert said there absolutely had to be something because the computer said so. The libert service mechanic said, in fact the only scratch I see is on the undercarriage and looks like he's driven on a gravel road. Gilbert responded and said that was all the evidence he needed and that the decision stood. I still drive the car today but without air bags and with a dash that lights up like a christmas tree because of the electrical problems.

- Centerburg, OH, USA

The vehicle was in an accident. The vehicle was traveling about 60 mph when it was struck broadside. The vehicle ran into some trees and the air bags did not deploy. This incident occurred because the consumer tried to avoid a head on collision. A fire started in the passenger side area.

- Visalia, CA, USA

The consumer was in a three vehicle crash, in which her vehicle was in the middle and the air bags did not deploy.

- East Haven, CA, USA

The air bag light flashed for a sec then it went off ripping my hand off the stering wheel I had my family in the car. It was loud and my arm had plastic in it.

- Provo, UT, USA

No deployment of airbag in the accident.(rental car)

- Sussex, NJ, USA