This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have received a letter from the FCA US LLC regarding recalls for both airbags. I have called 3-4 times requesting this service. Because the van is technically a dodge (although made by mercedes, back in 2007) there is no Dodge dealerships that will agree to service the vehicle. The chrysler/dodge dealerships don't service sprinters, as they haven't been rebranded by dodge since 2007, and the mercedes dealerships either don't have access to the Dodge recall system, or are unwilling to assist, as they are not affiliated with the recall. I called 1800- 992-1997, to speak with chrysler, (Case # [XXX]) and spent another 42 minutes on the phone yesterday, still unable to find a solution. They called another handful of dealerships, seemingly not believing that Dodge dealerships would be unwilling to service a dodge sprinter. They stated that I could probably bring it to mercedes sprinter and have the work done, and then apply for reimbursement, although they would not guarantee me in writing that they would cover the expense. I have been working on a solution for probably close to the last 6 months. I have recently been forced to drive this vehicle daily, which makes me more concerned, as my children are frequently inside. -??INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).-??
The contact owns a 2007 Dodge Sprinter. The contact received notification of NHTSA Campaign Number: 16V077000 (Air Bags) and 17V478000 (Air Bags) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall: I have been in contact with the Dodge recall people for the last year and have not been able to get any action on their part. They have put me in contact with all the Dodge dealers in South Florida and none of them will work on my Sprinter. Part of the problem is that my vehicle is an rv built onto the Dodge Sprinter and another problem is that in 2007 Dodge was owned by Mercedes bens and Dodge does not feel responsible for Mercedes products.
Takata recall; manufacturer is unable to remedy safety recall. No incidents have occurred. Local Dodge dealership is unable to replace takata airbags because they do not "have the tools for a Sprinter van". they are not helpful in arriving at a solution. Dealership is billion Dodge-Chrysler Jeep in bozeman, mt 406-556-9076
2007 Dodge Sprinter. Consumer writes in regards to driver airbag module safety recall. The consumer stated after the dealer completed the recall, there were SRS error codes present that they refused to repair. Upated 11/07/2017
- Littleton, CO, USA
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Takata recall driver & passenger sides. Both recalled. No Dodge or Mercedes dealers within 60 miles of us are willing to replace these airbags. Initially, after we were notified of initial recall on drivers side, they said they could not get parts. Now they can get parts but they all say they cannot or will not perform this replacement. How can we possible get this work done" how many dealers do we have to contact to find one who will do this work? who is responsible for this" I keep reading that so many people just have not bothered having the recall work done, but we have tried on several different times to do it....it just doesn't seem possible to achieve it. [xxx] [xxx] [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
Takata recall. The contact owns a 2007 Dodge Sprinter. The contact received notification of NHTSA campaign numbers: 15V354000 (air bags) and 16V077000 (air bags); however, the parts for the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. The contact called ed voyals Chrysler Dodge Jeep Ram (789 cobb pkwy SE, marietta, ga 30060; 770-429-1100) and was informed that the parts were not available the first two times. The contact called the same dealer again and was informed that the parts for the passenger air bag were unavailable, but not the driver's air bag. The dealer stated that the contact would be called once both parts were available. The manufacturer was not made aware of the issues. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2007 Dodge Sprinter. The contact received notification of NHTSA campaign numbers: 15V354000 (air bags) and 16V077000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. New country auto center in cortez, Colorado was made aware of the recalls and stated that the parts were unavailable and would have to be ordered from denver, Colorado. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2007 Dodge Sprinter. The contact received notification of NHTSA campaign numbers: 15V354000 (air bags) and 16V077000 (air bags); however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to larson Chrysler Jeep Ram Dodge (located at larson Chrysler Jeep Dodge Ram 2001 N meridian, puyallup, wa 98371, 253-845-1725) where it was confirmed that the remedy part was not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2007 Dodge Sprinter. The contact stated that the recall notice for NHTSA campaign number: 15V354000 (air bags) was received in June of 2015. After contacting the dealer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. The manufacturer was not notified of the failure. Parts distribution disconnect.
Takata recall. The contact owns a 2007 Dodge Sprinter. The contact stated that the recall notice for NHTSA campaign number: 15V354000 (air bags) was received in June of 2015. After contacting the dealer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. The manufacturer was not notified of the failure. The VIN was not available.
Takata recall. The contact owns a 2007 Dodge Sprinter cab chassis winnebago motor home. The contact received notification of NHTSA campaign numbers: 15V354000 (air bags) and 16V077000 (air bags). The contact called the manufacturer's customer assistance center where an appointment was made for the repair. The contact was informed by the dealer that they would order the parts for the repair. Afterwards, the dealer informed the contact that they were not authorized to perform the repair and advised the contact to call the trailer craft manufacturer. The contact called trailer craft the same day and scheduled an appointment, but was informed that they could not find the VIN information for the recall. The contact called another dealer and was informed that they did not perform factory recall repairs. The vehicle was not repaired. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2007 Dodge Sprinter. The contact received notification of NHTSA campaign numbers: 15V354000 (air bags) and 16V077000 (air bags). The parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect and VIN tool confirms parts not available...updated 06/08/17 updated 10/13/2017
The contact owns a 2007 Dodge Sprinter van. The contact received notification of NHTSA campaign numbers: 15V354000 (air bags) for the passenger side air bag inflator and 16V077000 (air bags) for the driver side air bag inflator. The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect and VIN tool confirms parts not available.
I have received three letters referring to recall: S14, R26 and R 49 dating back over one year. I have made several attempts to contact 2 different Dodge/ Chrysler dealerships and was always told they do not have the parts. The vehicle is made by Mercedes Benz and the parts can be cross referenced to a Mercedes Benz part number. The allegedly missing parts are in stock and Chrysler has no excuse not to immediately repair a safety hazard !
Takata recall. The contact owns a 2007 Dodge Sprinter. The contact received notification of NHTSA campaign number: 16V077000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Takata recall. The contact owns a 2007 Dodge Sprinter. The contact received notification of NHTSA campaign number: 16V077000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2007 Dodge Sprinter. The contact received notification of NHTSA campaign numbers: 15V354000 (air bags) and 16V077000 (air bags). The parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available and parts distribution disconnect....updated 12/28/16 updated 01/03/17.
The contact owns a 2007 Dodge Sprinter. The contact received notification of NHTSA campaign number: 15V354000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall I was notified of an S14 recall some time ago I then called the dealer (duluth Dodge) to take care of the recall. My information was taken down & I was told that they would call when parts were available. I have since received a R49 recall & upon calling the dealer I was told parts were not available & that I should call back in a couple of weeks. I was told that Chrysler would notify me when parts were available, this was different information than the first recall ; two different stories. What do I believe & how do I get these recalls resolved.
A D V E R T I S E M E N T S
- South Deerfield, MA, USA