The sliding door which is the only egress for passengers in the back of the van will not open. I have had it fixed 4 times and it continuously fails. I have talked to other Sprinter owners and they have the same problem. Should there be an incident that required the quick evacuation of the van by passengers in the rear of the van they could be very seriously harmed. This is a very serious defect that Chrysler will not acknowledge.

- Flagstaff, AZ, USA

In may of 2005 I purchased a new Dodge (Mercedes Benz) Sprinter 2500 passenger van. Within the first 3 months and 7,500 miles of date of purchase the vehicle began to show signs of premature rusting and leakage over the entire vehicle. I pursued remedy thru all authorized Sprinter dealerships adhering to Chrysler protocols and recommendations. No remedy was ever forthcoming, I repeatedly and continue to challenge Chrysler, their refusal to provide warranty service for the entire time I have owed this vehicle is documented and too extensive to provide here. I have filed BBB complaints in denver co. I have spoken to executive level Chrysler customer service reps. And none have offered a viable solution. They have essentially washed their hands of a problem that I have been pursuing for 4 years. I have brought this issue to the attention of so many Chrysler customer service people that they now avoid my emails and inquiries. I believe this to be a recall issue as I have found numerous references on the net to similar issues. The affected vehicles all show sign of premature rust, leakage of roof seams and rust penetration around the windshield frame. I have sought repairs well within the rust thru warranty period and have met with nothing but lip service. Chrysler refuses to address a very serious issue and has delayed offering a remedy until now the warranty period has expired. I can provide explicit work orders and customer service ref no, within Chrysler system. I am now considering pursuing legal options but little resolution is available. Body shops refuse to perform repair work because they universally state that rust is a nonfixable issue. On only one occasion did Chrysler authorize a superficial attempt to paint over problem, they then refused to honor their rust thru perforation warranty when the problem resurfaced with 35,000 miles. I am now left with a vehicle that is rusting extensively in areas where I originally documented the problem.

- Snowmass Village , CO, USA