This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On 8/8/14, a loud banging sound occurred when going over bumps and railroad tracks while driving to work. At that time, stopped driving van until were able to take it to bettenhausen Chrysler Jeep in tinley park, il. On 8/14/14. On the same date, we were informed the vehicle was unsafe to drive. The area around the sway bar is completely rusted away. The other areas of the frame show rust and corrosion which will eventually cause the steering mechanism to fail making the vehicle very unsafe to drive. The proper procedures were followed to determine if Chrysler would warranty the repair of this vehicle since they have experienced this same problem with some of their other vehicles. Van was transported to riverdale body shop, tinley park, Illinois, to determine the cost of repairs. Chrysler was contacted. On 8/27/14 were informed Chrysler would not warranty this vehicle. A telephone call was made to their customer care center wherein a case was presented to get them to warranty the work. A letter was also sent out to different Chrysler people on this same date.
The contact owns a 2002 Dodge Ram 2500 van. The contact stated while driving 2 mph the steering mount broke from the frame causing a faulty wheel alignment. The vehicle was towed to the contacts home. The contact inspected the frame and notice excessive rust on the frame. The contact called the manufacturer regarding the frame and the manufacturer stated there were no related recalls. The contact stated if he was driving on the highway at high speeds a crash could have occurred. The failure mileage was 140,000.
The contact owns a 2002 Dodge Ram van 3500. While the vehicle was parked the steering wires broke in half and the steering box snapped off. He attempted to file a claim with the manufacturer and was denied; however, a supervisor advised him to have the steering box diagnosed by the dealer. He has not taken the vehicle to the dealer. The failure mileage was 56,000.
I brought my truck to the dealer because it pulled to the right and shuddered at 75mph. I had already had 3 alignments on it since I bought it. Dealer said it was due to the tire wear. Tires wore out at 27,000 miles. Dealer was shocked; it?S a new truck the tires should have lasted 40,000 miles. I got new tires but the truck still pulls right and now it is starting to shudder at 65mph. I have had a pull problem since day one. I have also noticed that the raido lights and all dash lights go out when the key is turned to the rear and giggled a bit. I am bringing the truck in to the shop again this week. I hope it can be fixed.
When driving at any speed, steering makes loud noise, sounds like steering is going to fall apart. Dealership replaced steering column; however, problem is still occurring.
A D V E R T I S E M E N T S
- Chicago, IL, USA