This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While having vehicle serviced at dealer technician stated that consumer would have to wait two weeks to get recall repairs done for side view mirror replacement while vehicle was missing mirror.
Both outside mirrors failed. The spring loaded mechanism that holds the mirrors in place failed. I contacted the dealership to order the parts and learned they are on backorder and will be about two weeks to get replacements. I also contacted the Chrysler customer service number and was told they had no idea if any changes were being made to the part or not. If they replace these mirrors with the same thing they will malfunction again. This is a large truck, you need outside mirrors to drive it. You need the mirrors to see the vehicles beside you. A recall should be done to ensure that the proper changes are made to these components. I was told there were 1500 of these mirrors on order, so evidently I am not the only one with this problem.
The drivers side mirror came lose on the freeway. I had to go to the dealer to fix it. I think Dodge should recall the mirrors, because this could cause a major accident. This could also cause damage to the truck, posable even breaking the glass out of the door or windshield! this would most likely result in a deadly car accident. If it wasn't a power mirror the cords wouldn't have stopped it, and instead of the it just dangling there it would become a projectile which could kill a pedestrian! or damage another car. The problem is so small that Dodge could fix the problem easily and cost affectively, and avoid all the bad press.
Both outer mirrors snapped and swing un restrained. Unable to safely change lanes. The more recent failure was while towing a trailer with children in the vehicle.
A D V E R T I S E M E N T S
- Landing, NJ, USA