This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When brakes were applied to deactivate cruise control brake pedal went to the floor, resulting in extended stopping distance. Dealer has been notified. Transmission grabs hard into second when it shifts, also when stopped it feels like it is getting tapped in the back end. Steering gear and steering shaft replaced, rattling noise while driving over bumps. Driver's door lock will not lock when using switch, dealer replaced.
Gear box broke and power steering locked up while leaving parking lot which could have caused loss of control. Dealer replaced gear box and power steering pump.
While driving at any speed vehicle wanders to the left or right. Driver is constantly fighting with the steering wheel to keep the truck on the road. Truck was taken to four or five dealerships, and dealers were not able to correct this problem. Also, steering box was changed, a chime was put in the right front wheel, and some wheel aliginment was done. But none of this corrected the problem.
- Custer, SD, USA
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There is approximately 4 inches of slack within the steering gear box which causes the vehicle not to maneuver properly. Dealer replaced the gear box three times which did not correct the problem.
Steering gear is very loose, causing vehicle to wander to left to right. Dealer replaced steering gear and pitman arm, but defect kept occurring. The trac bar has also been replaced twice. Independent mechanic told consumer that possibly the wrong gear was put into gear box.
While driving vehicle at 65 mph, consumer had to make a sudden / emergency stop. The brakes failed to grab. Stopping distance was extended. Took vehicle to dealer & the mechanic had the rear shoes/ rotors and pads replaced. The pads were glazed over. Brakes had faded out at 35 mph. The vehicle would drift from left to right. Had steering gear box replaced & wheels realigned. The computer systems failed to register correct gas mileage per gallon. Brakes still do not function properly.
While driving vehicle it would drift. Speed not a factor. Would turn steering wheel a little & vehicle would jerk. Steering wheel not controllable. Been to dealership at least 3-4 times for problem. Had it adjusted & had the gear box replaced. Problem still exists.
The truck is hard to keep going straight. If the road is uneven the truck will shoot to one side or the other. Chrysler said they were sending a file to the dealer. The dealer said they cannot get a replacement steering gear from Chrysler.the mechanic said he has several other trucks with the same problem.this truck is dangerous to drive. Please help.
The steering box was defective on the new vehicle as evidenced by constant correction being required while driving. The amount of correction becomes greater as road conditions become bumpier. The steering box was replaced with a new box with a 10% improvement. The dealer has acknowledged that this has happened to other 99 Dodge trucks. They are unable to decide what to do while waiting for word from the factory. I consider this a big safety issue as you could easily lose control if you had to swerve to avoid another vehicle or pedestrian.
The steering has excessive play, and feels uncontrolable.I took it in to the dealer & they said there was nothing wrong. I then drove it for a short time & felt there was still a problem. I took it in again, & they replaced the steering gear box. Upon picking up the truck, I found it to be no better than it was prior to the gear box replacement. I contacted the dealer the next day, & they came to my residence & picked up the truck. The service manager told me that they checked it out, & it was ok. He also stated that he called the Chrysler "star" line for tech support, & they advised him that all the trucks handled this way. I was not satisfied with that reply, & contacted Chrysler's customer service dept on 4-12-99 & filed a complaint( # 5680042). I did not get any response after 2 weeks, and I again called Chrysler on 4-26-99. At that time arrangements were made to have the district service rep look at the truck. On 5-5-99 the district service rep(reggie sanders ) drove my truck & advised me that it handled "normal" for that vehicle. I find this unacceptable, and feel that the handling of this vehicle is unsafe, & could cause loss of control. This truck was purchased for the purpose of towing a trailer, (it has a factory installed tow package) and I feel I can not safley do this.this condition is present with & without a trailer. At this point I am contacting you for help with this matter.
A D V E R T I S E M E N T S
- Lake Eisbella, MI, USA