This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2011 mega cab 3500 was purchased in Nov of 2018 with only approx. 110K miles on odometer. After a short while of driving, a vibration started getting worse up until I took to a dealer at approx. 114K for a check on toe & alignment. It ended up being a total repair of upper & lower U-joints & ball joints. Also had to replace driver's mirror-had short, wiring harness on passenger headlight-had short, transmission shifter seal leaked, new pinion gear & seal, & few other items also. It seems like a diesel that has just started breaking in was falling apart on me before it's time. Needless to say, about 4 months or so after I made the purchase, I had to fork out a !!heap!! of $$$$$ for repairs that I couldn't recover. Funny thing is, before I bought the truck, another gentleman told me these years of Dodge trucks he had heard they were having a lot of front end trouble. I'm shocked there hasn't been a recall. It sure would be nice to be reimbursed.
Two issues: 1: knocking sound when turning at parking lot speeds. I've replaced bushings, linkages, ball joints, and nothing helped. I replaced wheel hub assemblies and the knocking is reduced, but not fixed. Shop owners that drive the same truck say they've spent thousands of dollars on their own vehicles and can't pinpoint the front end noises either. 2:vibration under the vehicle, from the transfer case, through the drive shaft, to the rear differential. Diesel shop says it's a common issue for the seals to get worn out due to imbalanced drive shaft. However, the drive shaft didn't lose any weights and was fine for the fist 90,000 miles. This is a very common issue with Dodge adam 2500 and 3500, according to the shop. At first I thought it was the tires, so I had them replaced and kept going to different shops, thinking that some may be better at balancing than others. There's a definite vibration between 45-55 mph and then it's really bad at 69-75+ mph. It's been getting worse for months and after replacing worn out seal on transfer case, it still isn't proper, but somewhat better. Shop said it's temporary and partial fix until I get the driveshaft balanced, but it has to be sent off for balancing and could take 3-4 days. I can't be without my truck for 3 days. I drove a Ford for 300,000 miles with no issues in the steering nor in the drivetrain. I drove a Chevy for 200,000 miles with zero issues that this Dodge Ram 3500 has.
The contact owns a 2009 Dodge Ram 3500. The contact stated that the tires prematurely had been worn out. The vehicle was taken to the dealer and an alignment was performed and the tie rod assembly was replaced. Months after the repairs, there was premature deterioration of the ball joints and tires. The tires were replaced by the contact due to the failure. The dealer later stated that the ball joints had been worn and they replaced the shocks and ball joints as well they provided an alignment. The contact stated that while driving approximately 65 mph, the vehicle stalled and it was unable to restart. The vehicle was towed to a dealer who diagnosed that the tipm and the fuse box box needed to be replaced. The vehicle was not included in NHTSA campaign numbers: 13V529000 (steering), 11V350000 (steering) and 09V005000 (steering). The approximate failure mileage was 103,600.
The contact owns a 2009 Dodge Ram 3500. The contact received notification of NHTSA campaign numbers: 13V529000 (steering) and 15V313000 (air bags); however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Updated 1/12/2016 updated 02/23/16
This is in reference to the fca buy back program. According to the consent order I read fca is supposed to be giving us the purchased price plus 10% minus depreciation. The price fca gave me is trade in value plus 10%. I have never been able to purchase a vehicle for trade in price, why should they be able to? this is not a punishment for them it is a punishment for me. I have tried to get my truck repaired just to be told they did not have parts available. Now they want to give me thousands less than what I could have sold it for outright to someone, but now the price of these truck are going down because of all of this in the news.
- Meridian, MS, USA
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The contact owns a 2009 Dodge Ram 3500. The contact had the vehicle repaired under NHTSA campaign number: 13V529000 (steering); however, the failure recurred. The contact stated that the vehicle was taken to an independent mechanic for other repairs, and the mechanic noticed that the driver side tie rod fractured and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 252,000. MA 10/8
Driving on highway 101 in a northern direction driving in my lane and upon hitting a pot hole my truck went into a violent shuttering and shaking to the point of losing control of my vehicle pulling to the side of the road and coming to a complete stop in the emergency lane, then starting back up to drive until the next bump to send my truck into a front end shake athon, and violent shaking to the point of no ability to stear truck, this truck has been brought in to dealer 5 times and still it does the same thing after replacing stableizer shock absorber tie rod ends and new front shocks. The violent shaking is still continued on vehicle to this day and any bump on the road can set it off and the shaking will not stop unless I come to a complete stop!!!!
The contact owns a 2009 Dodge Ram 3500. The contact received a notification for NHTSA campaign id number: 13V529000 (steering) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2009 Dodge Ram 3500. The contact received notification of NHTSA campaign number 13V529000(steering) however, the part needed to complete the recall repair was not available. The manufacturer was not notified about the issue and did not provide an estimate time of when the part would become available. The contact had not experienced a failure.
The contact owns a 2009 Dodge Ram 3500. The contact received notification of NHTSA campaign number: 13V529000 (steering) and stated that the part was not available for the repair. The dealer did not give a specific date as to when the part would become available. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2009 Dodge Ram 3500. The contact received the recall notification for NHTSA campaign id number 13V529000(steering). The contact received the recall notice in December of 2013 and was unable to have the vehicle serviced due to the recall part being unavailable. The contact had not experienced a failure. The manufacturer was made aware of the issue.
The contact owns a 2009 Dodge Ram 3500. The contact received notification of NHTSA campaign id number: 13V529000 (steering) and stated that the part was not available. The dealer did not give a specific date for when the part would become available. The manufacturer was also contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact had not experienced a failure. Updated 09/05/14
The contact owns a 2009 Dodge Ram 3500. The contact received the notification for NHTSA campaign id number: 13V528000 (steering). The contact stated that the repair exceeded a reasonable amount of time. The dealer indicated that the part was not available. The contact did not experience a failure. The manufacturer was made aware of the issue.
The contact owns a 2009 Dodge Ram 3500. The contact received the recall notification related to NHTSA campaign id number: 13V529000 (steering). The dealer and the manufacturer were contacted and both verified that it would take over a year for the parts to become available in order to repair the vehicle. The contact felt that the repair was not taken care of in a reasonable amount of time. The contact had not experienced a failure.
The contact owns a 2009 Dodge Ram 3500. The contact received a recall notice for NHTSA campaign number: 13V529000 (steering) on November of 2013. The dealer and manufacturer stated that the parts were unavailable to repair the vehicle. The VIN was unavailable. The contact had not experienced a failure.
The contact owns a 2009 Dodge Ram 3500. The contact received NHTSA campaign id number: 13V52900 (steering). The contact stated that it was informed by the dealer that the parts for the remedy were not available. The contact mentioned that a second notice was received on may of 2014 and that the parts were still not available. The contact had not experienced a failure.
Sometime after receiving my recall notice I called to schedule the appointment for my recall (N49/NHTSA 13V-529) at the wyatt arp Dodge dealership in seguin, Texas. I was told that Dodge had called back all those parts for fixing the recall problem and they didn't know when they would get more so I would need to just call back regularly to check if they were in yet. I asked if there was a waiting list I could go on and she said yes but it was 5 pages long. I asked to be put on the list anyway. Some time later I made an appointment for an unrelated problem and asked for the recall to be taken care of. At the appointment she said there was a list and I asked her to look and see how far down we were and she couldn't find our name anywhere! so then she said she would just add my name to one of the pages in the middle of the stack. I have yet to hear from them! this is terrible service from wyatt arp and it makes Dodge look bad too since the parts to fix the recall were called back from Dodge. I was able to make an appointment today to take my truck to bluebonnet Dodge in new braunfels, Texas for a couple of weeks from now so hopefully we will remain safe driving our truck in the meantime. I had to send this complaint because it is terrible to receive a recall notice and not be able to get it taken care of for 6 months!
The contact owns a 2009 Dodge Ram 3500. The contact received a recall notice for NHTSA campaign number 13V529000 (steering) and was informed that the parts were not available and felt that the repairs were not done in a reasonable amount of time. The contact had not experienced a failure. The manufacturer was not contacted.
The contact owns a 2009 Dodge Ram 3500. The contact received a recall notification for NHTSA campaign id number 13V529000 (steering) however, the part to do the repairs was unavailable. The manufacturer was made aware of the problem. The contact had not experienced a failure. Updated 08/19/14 updated 08/23/2017
The contact owns a 2009 Dodge Ram 3500. The contact received notification of NHTSA campaign id number: 13V529000 (steering) and stated that the parts were not available. The dealer did not give a specific date when the parts would become available. The manufacturer was also contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact had not experienced a failure.
A D V E R T I S E M E N T S
- Prattville, AL, USA