This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
: the contact stated while the brake pedal was applied, the brakes pulsate. The dealership turned the rotors when this occurred. The rotors must be turned every 6,000-10,000 miles. Also, after starting the vehicle and putting it into gear, the vehicle surged forward. The brake pedal was applied and the vehicle was put into neutral, but the engine continued to rev. The vehicle was put into park and turned off, upon turning the vehicle on; a lightning bolt was on the dashboard. The engine continued to rev and the vehicle was turned off. When the vehicle was restarted it operated properly. The dealership was unable to determine any codes on the computer, but determined the warning light meant something triggered the throttle. The vehicle surged a second time.
2004 Dodge Ram 1500. Brake rotors warped at 19800 miles. 1 year and a half after purchase. Dodge only covers brakes for 1 year or 12000 miles. Had rotors turned at a midas store.
Contact stated that the dealer rotated tires and tightened the lugs: Nuts improperly and caused the rotors to warp. Dealer said it was the driver's fault. Manufacturer has not been contacted yet.
I have a 2003 Caravan and a 2004 Ram and have had ongoing issues with my brakes. I beleive that the factory must have used faulty rotors. Last August, to my amazement I had to have the rotors turned when the dealer put new pads on my Caravan (26,000 miles). I begrudgingly paid over 200 dollars for this. 9 months later the brakes and steering wheel are pulsing again and the dealer is telling me the rotors must be turned again even though the pads are fine. I expected that the dealer would take care of this since they were just serviced 9 months ago but they said I was 200 miles over the limit. I also had the same issue with my Ram and even though I had more than 50% of my pads left I had warped rotors and had to pay the dealer to have them turned. I spoke with the service manager at lithia Dodge in omaha, previously jims Dodge, and he had the audacity to tell me if I replace the rotors the new ones will be guaranteed for life not to warp! why would you guarantee the aftermarket rotors but not the rotors from the factory??!
While applying the brakes pedal went to the floor. A grinding noise was heard coming from the front. Consumer took vehicle to the dealer for inspection, and mechanic determined that the brakes rotors needed to be replaced. Mechanic informed consumer that this problem occurred more than once, and had not been resolved.
A D V E R T I S E M E N T S
- Greenfield, IN, USA