This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Ever since we purchased the truck used from Dodge dealer in tucson Arizona we have had concerns with suspension and steering of the truck. When driving the truck steering is bouncy and unstable. We thought it was alignment so we took it in and truck continues the same. When pulling out 34' 5th wheel steering is very shaky and vibrates a lot. After years of bringing up concern with Dodge dealer we took to another shop where they gave us a huge list of things needing too get fixed. We went back to Dodge dealer where they gave us a 2nd opinion and came up with additional concerns with truck. We have changed shocks, struts, be all joints and other things with the suspension and truck continues to run the same way. But recently we got brakes, drums, and master cylinder since we ran out of brakes while pulling out 34' 5th wheel. All this things were recommended so that the truck would run well. We have spent thousands of dollars and issue is still unresolved. We would like someone to help us since all the recommended repairs have been done and still having same problem. We travel quite a bit with our animals and would hate to have a deadly accident due to truck problems. Please let us know what would be the best step to repairing our truck to safe conditions. Steering shaky and brakes failure even after all recommended repairs. Thank you [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
While driving at various rates of speed and upon hitting a bump front wheels vibrated violently. Vehicle became uncontrollable, vibrating erratically. Once slowing down or stopping vehicle became operable again. Upon starting again the vibration started. Vehicle was taken to the dealer six times, but problem recurred.
Truck shook for no real reason replaced tracking bar than shock stabliser. It would shake and I would have to pull over and stop to make it go away.replaced tires front and it went away for 10,000 miles than intermittently would return it showed up one day on a road I traveled all the time pulled over stopped than started up again next day went over the same spot no shake very odd truck ill never own a Dodge truck again sold truck for the bank pay off. Took a loss on this truck told the gentleman who bought it of the problem hope he has better luck than I did with it.
Consumer's truck shakes all the time, and at above 50 mph truck vilbrates. Has taken the truck to dealer 6 times, and they could not find the cause of problem.
- Edgewater, FL, USA
Search CarComplaints.com for these popular complaint phrases...
While applying brakes at any speed and without warning vehicle will pull to left until release of brake pedal. Consumer states vehicle will pull to the left when braking and will drift to the right on freeway and brakes are squeaky when braking on stop, dealer replaced calipers, turned rotors and changed brakes, dealer found steering wheel off center, dealer has replaced upper and lower control arms, dealer has adjusted the front end and replaced the rims and tires, vehicle experiences lack of power and engine light has illuminated, vehicle idles high and is experiencing poor fuel economy, when driving on freeway it gets max of 14.5 mpg, smoke also comes out of the exhaust, left side electric mirror glass had fogged, left seat bottom loose, one missing bolt found, left seat trim bezel keeps miming loose won?T stay in seat for seat belt on seat back. Dealer stated that the 2002 models do not have vibration problems due to the suspension being changed to independent.
When driving over 15 mph vehicle sways all over the road. Vehicle is very difficult to handle, causing consumer to lose control. Consumer has contacted manufacturer regarding the problem, manufacturer is planning to release a tsb regarding this problem. Vehicle was converted to a road trek, but is on a Dodge chassis. Please provide further details.
Vehicle pulled from side to side. While pulling to one side, when applying brakes, vehicle pulled to other side. Contacted dealer, and dealer did not know what caused it. Heads have cracked twice and dealer will not acknowledge problem.
Vehicle will pull to right when stopping, it will also pull harder to right when pulling trailor and brakes getting hot. Dealer told consumer of an after market part that will fix defect.
When braking under normal circumstances truck pulled to the left or right. The pulling was so severe that sometimes it pulled the steering wheel out of the driver's hand. Truck has been serviced 4 times for this problem. Dealer was not able to correct the problem. To correct the problem dealer rotate the tire.
Vehicle has excessive road wander; also noted by other roadtrek owners. Chrysler is reported to be aware of the problem, but offers no remedy to models after 1997 on service bulletin #021197, dated 11/28/1997, service group 02.
Problem: Whole truck shakes or pulsates front to back while braking. Dealer replaced front rotors and pads in April. Problem still existed. Dealer replaced rear drums in September. Problem still exists and getting worse. Dealership does not know how to fix problem and waiting for reply from Chrysler's tech support. Dealtership won't attempt to fix until then.
While driving vehicle it would drift. Speed not a factor. Would turn steering wheel a little & vehicle would jerk. Steering wheel not controllable. Been to dealership at least 3-4 times for problem. Had it adjusted & had the gear box replaced. Problem still exists.
I have had this truck into the dealer 6-7 time for this problem. It pulls to the right on all highways. Very uncomfortable to drive for a long distance. They have tried numerous tsb but to no help. They say must be the roads, no way, I driven on interstate highways and local roads, doesn't make and difference.
When driving 55mph on freeway truck vibrates so badly you get a headache. Two different dealer's service depts. Say it is a problem with 99's and there is no fix. An outside expert got headache, and said truck is not driveable. Apparently, 1 in 5 customers came back with this same complaint. The dealers just told them thats the way it is. Do a test on concrete freeway on these trucks and you'll see for yourself. Apparently, Chrysler is not admitting there is a problem because they don't want a recall. The people who do come back and complain, the dealer send a guy to drive with the customer to convince them that it is normal and that's the way it is. I know all this because my husband is a mechanic (25 years) and he knows a couple of mechanics at Chrysler.
A D V E R T I S E M E N T S
- Tucson, AZ, USA