This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The whole truck began shaking so violently, I thought I may loose control, or the truck would not stay upright. The shaking continued until I stopped on the shoulder. A careful inspection revealed no evidence of loose parts. I drove another 30 minutes (5 on freeway, 25 on surface roads) without another incident. Baffling. I have driven this diesel truck in many conditions and on many surfaces with this truck. Vibrations have been strong sometimes in the past, set off by "wash-boards" in the pavement...seem to be worse in the "tractor trailer/slow" lanes. But this event was 2-3 X the intensity.
The driver's side floor mat keeps coming unhooked from the hooking device installed in the carpet. The floormat and the hooking device were both replaced at approx. 7000 mile because of this problem. It has now become a problem again and the dealer advises that Chrysler will not correct the problem again. I have contacted Chrysler by E-mail and they want me to go to another dealer and see if they will correct it. The next closest dealer is 28 miles away and my truck gets about 14 mi. Per gal. I feel like Chrysler is giving me the run around. My 2009 Ram 2500 only has 12,400 miles on it. Why can't Chrysler take care of this problem rather than trying to make another dealer take care of it?
- Attica, OH, USA
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- Columbus, OH, USA