This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2006 Dodge Ram 2500. The contact stated that he attempted to have his vehicle repaired under NHTSA campaign number: 13V528000 (steering) but was informed that the parts were not available and that the dealers were receiving one part per week. The contact felt that since the failure was reported in November of 2013, there should have been a remedy available before may of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
Letter from congressman lamborn on behalf of constituent requesting assistance with a vehicle recall issue; please send response to rebecca hartmann at 1125 kelly johnson blvd, suite 300, Colorado springs, co 80920. The consumer was informed, the parts were not available, to remedy the recall.
The contact owns a 2006 Dodge Ram 2500. The contact was driving 55 mph and traveled over a road bump, causing the steering wheel to malfunction. The contact then lost control of the vehicle and crashed into a ditch. The contact was not injured. The contact inspected the vehicle and noticed that the passenger's side outer tie rod was fractured. The contact did not sustain any injuries. The vehicle was taken to an independent mechanic where the tie rod was replaced. The manufacturer was made aware of the failure. The vehicle was repaired. The VIN was not available. The failure mileage was 101,000 and the current mileage was 103,000.
The tie rod assembly broke while driving at approximately 25 mph. I filed a complaint with your department in 2013, complaint #10507531, because Chrysler stated that our manufacture date was not included in the 2006 recall. The recall has since been expanded to include my manufacture date. Now they are telling me that it is not covered because the recall is for mopar tie rods only, and that I would have to have it fail 2 times for it to be covered under recall. I am the 2nd owner of the truck and cannot verify how many times the tie rods may or may not have failed prior to my purchase. Also, since the repair was done prior to notification or knowledge of the recall, the failed part was not kept to see the manufacturer. All I do know is that the tie rod did fail and the steering went completely out on the truck while driving. This is a diesel model truck that is good for 250,000 to 350,000 miles. This should not have happened. Chrysler is denying my claim under the recall and told me to have a nice day. I am not satisfied and do not feel this is justifiable. If their intent is to blame the numerous tie rod failures on a particular brand of part, it does not explain why my tie rod failed if it had their part. I ask for your assistance. The failure should be included under the recall.
At 50-60 hit small bump on road and steering wheel shook so hard that I cannot control the vehicle had to slam on brakes and started to excel again in about a mile down the road and a little bridge divider and the steering wheel shook so hard that I can no longer go over 50 miles an hour and a highway I noticed it on the internet and google in this item but there have been numerous complaints why has not missed been addressed in these bagels before someone is killed
- Wynnewood, PA, USA
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2006 Dodge Ram 2500. Consumer writes in regards to the repair and replacement of the left tie rod ball recall. The dealer informed the consumer, the part would not be available, until the end of the summer.
The contact owns a 2006 Dodge Ram 2500. The contact received a notice for NHTSA campaign number 13V528000 (steering) but was informed that the parts were not available. The manufacturer was not contacted about the issue. The contact had not experienced a failure. Updated 06/27/14
2006 Dodge Ram 2500. Consumer writes in regards to steering rack bolt recall notice. The consumer was informed the parts were not available. It has been over 3 months, since he received the recall.
2006 Dodge Ram 2500. Consumer writes in regards to left tie ball stud recall issues. The consumer was informed the parts were not available, even though the recall was sent out four months ago. Updated 06/05/14
The contact owns a 2006 Dodge Ram 2500. The contact stated that while traveling various speeds, a noise was heard from from front end. The vehicle was taken to the dealer where it was found that the left tie rod needed to be replaced. The contact was also informed that the part for NHTSA campaign number 13V529000 (steering) was not available. The vehicle was not repaired. The manufacturer was contacted about the failure. The failure mileage was 93,000. The VIN was unavailable.
The contact owns a 2006 Dodge Ram 2500. The contact stated that while driving approximately 65 mph, the vehicle began to shutter. The contact also stated that the pin that held the tire in line became fractured when the contact drover over a road bump. The contact received notification of NHTSA campaign id number: 13V528000(steering) however, the part needed to complete the repair was unavailable. The manufacturer was notified. The VIN was not available. The approximate mileage was 120,000.
The contact owns a 2006 Dodge Ram 2500. The contact received notification of NHTSA campaign id number 13V528000 (steering) but the part needed fro the recall service was unavailable. The dealer was unable to provide an expected date for when the remedy part would become available. The manufacturer was notified of the problem. The contact had not experienced a failure. Updated 5/28/14 the vehicle was taken to the dealer, and inspected. The dealer informed the consumer, there was nothing wrong with the vehicle, and nothing needed to be replaced.
The contact owns a 2006 Dodge Ram 2500. He received a recall notice and feels the wait time was unreasonable. While driving around 20 mph the contact attempted to make a turn the steering wheel made a loud popping sound. The vehicle was taken to a dealership where the technician diagnosed that the left tie rod needed to be replaced. The manufacturer was not notified about the failure. The failure mileage was unknown and the current mileage was 100,000 miles.
I received recall notice N62/NHTSA 13V-528 regarding the steering linkage. I had a failure of the linkage in 2011 and it was repaired, but with the same defective parts. When I went to the dealer to have him check to see if the vehicle was included in the recall, after inspection he stated "yes". I was put on a long list and was told it might be June before the repair is completed due to unavailability of parts from Chrysler. This is unacceptable to continue to operate the vehicle for this long with the potential that the defect could cause a loss of directional control and/or crash without warning." (quote directly from the recall notice). Chrysler needs to provide parts, and the dealers need to address this recall on a much more timely basis.
The contact owns a 2006 Dodge Ram 2500. The contact stated that he attempted to have the vehicle repaired under NHTSA campaign number: 13V528000 (steering) but was informed that the parts were not available. The contact felt that since the failure was reported in November of 2013, there should have been a remedy available before March of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
The contact owns a 2006 Dodge Ram 2500. The contact received notification of NHTSA campaign id number: 13V529000 (steering) and stated that the parts were not available. The dealer did not give a specific date when the parts would become available. The manufacturer was also contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact had not experienced a failure.
The contact owns a 2006 Dodge Ram 2500. The contact stated that while driving approximately 15 mph, the driver's side tire rod ball stud failed and caused the vehicle to veer off the roadway. The vehicle was towed to an independent mechanic, who replaced the driver's side tie rod end. The contact later received notification of NHTSA campaign id number 13V528000(steering) however, the manufacturer indicated that vehicle was not included in the recall. The approximate failure mileage was 80,000.
I have called and visited my local Chrysler/Dodge dealer (Liberty Dodge Chrysler Jeep Ram- pataskala, Ohio) in Ohio to try and get my truck fixed due to the recall. I have heard excuses from- we do not have any parts yet, we will call you in 3-4 weeks when we have parts (no call back), our service supervisor is not in right now, you will have to come back (went back a day later, they are in meetings all day, you will have to speak with them about the recall), called again and they said we still do not have parts we will call you back (no call back, keep in mind this was 6 weeks after the original call date), this past week I called again and they said let me check with our parts department and we will give you a call back this afternoon(no call back). They have had plenty of oppurtunities to atleast be curtious and give me a call back to update, let alone fix the recall. I have even told them my front tires have extreme abnormal wear on the insides, and they're response was, we will have our service manager call you back(no call back). I am very upset about this as we have a 6 week old baby and we will not use the truck to Transport her anywhere due to the safety concern, so we have to jump through hoops to take her to appointments, etc. I would lilke my truck fixed as soon as possible. Thank you
The contact owns a 2006 Dodge Ram 2500. The contact stated that he attempted to have the vehicle repaired under NHTSA campaign number: 13V528000 (steering) but was informed that the parts were not available and that the dealer was receiving only one recall replacement part per week. The contact felt that since the failure was reported in November of 2013, there should have been a remedy available before March of 2014. The contact stated that the manufacturer had exceeded a reasonable time for repair. The contact had not experienced a failure.
Hauling a goose neck trailer empty to New Mexico, suddenly the truck began to shake violently in the famous "death wobble" of these vehicles. I scheduled an appointment with the dealer and they found the whole front end need to be "updated" to the bigger beefier suspension. This happens often enough that Chrysler has created a whole kit for doing this upgrade. My vehicle was not consider in need of the recall replacement just four weeks prior. The service writer strongly suggested I have the vehicle in for a full inspection of the front end but never told me while inspecting he knew the front end was a safety hazard. It is obvious to me that NHTSA has stepped on the end of its pecker limiting the recall to one style of front end rod. This is an engineering and materials defect of the truck. Worse it is a very dangerous defect. NHTSA needs to expand the recall to include all Dodge trucks without the beefier front end suspension.
A D V E R T I S E M E N T S
- Laredo, TX, USA