This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
: the contact stated the vehicle had 6,000 miles when the tires started showing signs of wear. The vehicle was taken to the dealership for inspection of the tires. The dealer determined the cause of the tire wear was due to both front upper and lower ball joints being severely worn. The dealer replaced the ball joints and the vehicle operated normally.
I recently got my 2003 Dodge Ram P/U 2500 2wd inspected. I was told that my front end squeaks and this is due to no ball joint grease. This vehicle has 16000 miles on it. I was told that I had a warranty problem. I contacted the dealer and they set me up for an appointment yesterday. I stopped in and explained what I was told. The person that wrote up my work order advised me that Chrysler frowns upon them stating this fact in the work order and instead, he wrote that the complaint was ball joint noise poss. Loose balljoint. During this stage, the service manager spoke up and told me that they had just put both upper and lower balljoints in a 2004 truck which is a year newer than mine. The dealer later contacted me and agreed with the original diagnosis by the inspection station, and indicated that both the upper and lower ball joints needed to be replaced and this would be under warranty. He then explained that the parts are on a national back order. I was told to pick up my truck and they would call me when the parts came in. When I picked up the vehicle this morning 5/27, the service manager spoke to me regarding the national back order and stated, does that tell you that theres a problem with the particular part! my concern here is that I would not expect to even consider this part to wear out for 50K-80K miles under normal use. Given that these parts need replacement now, I should expect to replace these parts 10 times or more over the life of the vehicle since there aren't any grease fittings on them so that I could replenish the grease. Could you please advise me if this is something that you are aware of and dealing with? thank you for your consideration
- Liverpool, NY, USA
Search CarComplaints.com for these popular complaint phrases...
A D V E R T I S E M E N T S
- Merlin, OR, USA