This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 Dodge Ram 2500. The contact experienced issues with the 6-speed manual transmission in his vehicle. The clutch would fail while driving at various speeds. In addition, the gears would slip as if the clutch were depressed and the contact smelled a burning odor while driving in reverse. He took the vehicle to multiple dealers more than ten times. One of the dealers installed a new clutch, but it failed 10,000 miles later. At approximately 34,000 miles, the dealer repaired the clutch again; however, the issue recurred. The manufacturer offered no assistance. The current mileage was approximately 37,000 and failure mileage was approximately 500. Updated 1/5/09 the consumer also stated when backing up his trailer there was a burning smell coming from the clutch area. A transmission shop examined the clutch and pressure plated and discovered the clutch was worn and the pressure plate had heat marks from clutch slippage. The mechanic also stated the pressure plate appeared much older than the clutch itself because of the large strands of fiber stuck in the cover that appeared to be from the previous clutch that came apart. The engine light had illuminated. It was determined that the fuel injection pump needed to be replaced. Updated 1/09/09.
2002 Dodge Ram 2500 hd quad cab 4 wheel drive slt. The truck has been in the repair shop at least 15 times for not having any power. This happened mainly when towing a trailer. Prior to purchasing the truck the dealer replaced the fuel injection pump and fuel pump. They have been replaced 3 times last year. The dealer said that transmission was not programmed for the size tires that were on the vehicle. Also, turbo- charger was bad, and they replaced it, but, it did not work. Took back vehicle O dealer, and they replaced all parts again. The last time that consumer took vehicle to dealer, the dealer stated there was nothing else to be done. This vehicle has a 5.9 liter ho cummings engine, turbo diesel, manual transmission. The truck has no power when pulling a trailer.
While parking vehicle in reverse the clutch failed. Vehicle was towed to the dealership, and mechanic replaced the clutch cylinder at very low mileage at consumer's expense of $353.39.
- Smith Center, KS, USA
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- Carson City , NV, USA