This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2001 Dodge Ram 2500. The dealer stated that the fuel transfer pump located and bolted on the side of the engine above the starter was leaking diesel fuel. The failure mileage was 61916. The dealer also advised the contact that they no longer make that type of pump. The contact attempted to reach the manufacturer to file a complaint and was unsuccessful. The contact was never notified that the parts were no longer available, and was aware of the safety risk involved. The current mileage was 62015. Consumer states that he has the old pump. The dealer is putting a plate over where the old pump was bolted on the block. Updated 4/9
The fuel pump failed, and the caller was told that part was on a nationwide back order. He was waiting for 2 weeks to get the fuel pump. He was told by the manufacturer to file a complaint on how long he had to wait for the part. Currently, he has his fuel pump. The caller said that the backorder was about 300 at a time, he was concerned that the part was failing prematurely.
While driving 55 mph vehicle stalled. Consumer had vehicle towed to the dealer for inspection, and mechanic determined that fuel pump needed to be replaced.
While driving at 55 mph engine started missing, then suddenly the engine stalled. Consumer tried several times to get the engine running again. Consumer found that the problem was the fuel pump. The consumer went to the dealer to buy a new fuel pump, and was informed by the mechanic that there was a common problem with that vehicles fuel pump.
While driving 40 mph and coming to a stop the vehicle stalled. The consumer managed to pull the vehicle over but it would not restart. It was later determined that the fuel transfer pump failed.
- Alachua, FL, USA
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Engine check light appeared on the dashboard. The dealer's analysis was that the fuel transfer pump malfunctioned which causing the vehicle to shut down and hesitate because the fuel was incorrectly transferring into fuel pump.
A D V E R T I S E M E N T S
- Neosho, MO, USA