This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Whenever traveling at 65 to 70 mph it's hard to keep control. Vehicle was drifting all over the road. Consumer took vehicle to dealer, and they said it was defective steering box.
- Canyon Lake, TX, USA
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When brakes were applied to deactivate cruise control brake pedal went to the floor, resulting in extended stopping distance. Dealer has been notified. Transmission grabs hard into second when it shifts, also when stopped it feels like it is getting tapped in the back end. Steering gear and steering shaft replaced, rattling noise while driving over bumps. Driver's door lock will not lock when using switch, dealer replaced.
Gear box broke and power steering locked up while leaving parking lot which could have caused loss of control. Dealer replaced gear box and power steering pump.
This truck is unsafe!! two weeks after purchase, steering pulled hard to the left when loaded/towing. Now truck pulls hard to the right when braking (loaded or not), but will occassionally pull left. Driver is never sure which direction truck will pull. Dealership has made numerous "repairs" to the steering, suspension, and brakes; including but not limited to steering gear box, ball joints, calipers, suspension arms, alignment, tire pressure, tire rotation, tire size. District service manager has stated these trucks have "very sensitive suspensions" and the pulling is "normal". this is a 3/4 ton 4-wheel drive work truck and it has a "sensitive suspension"?
While driving at any speed vehicle wanders to the left or right. Driver is constantly fighting with the steering wheel to keep the truck on the road. Truck was taken to four or five dealerships, and dealers were not able to correct this problem. Also, steering box was changed, a chime was put in the right front wheel, and some wheel aliginment was done. But none of this corrected the problem.
There is approximately 4 inches of slack within the steering gear box which causes the vehicle not to maneuver properly. Dealer replaced the gear box three times which did not correct the problem.
Steering gear is very loose, causing vehicle to wander to left to right. Dealer replaced steering gear and pitman arm, but defect kept occurring. The trac bar has also been replaced twice. Independent mechanic told consumer that possibly the wrong gear was put into gear box.
This is my second truck from Dodge. The first truck they replaced the steering box 4-5 times and tried many other things like alignment, tire pressure, tire rotation etc, to try to correct a severe wondering problem and they could not fix this. Chrysler offered me a new truck to replace this one and I reluctantly agreed. I finally took delivery after numerous paperwork problems and it turned out that this truck has the same problem along with several problems. I have had the truck to back to the dealer numerous times for the front end and they tried front end alignments, tire rotations, more tow on the front end, new steering boxes, replaced the brakes & turned the rotors at 8,000 miles, repainted about half the truck etc. When I first test drove the vehicle I told the salesperson (joe zappia) at wilsons that there was a front end problem with the vehicle and he assured me that it would be taken care of before delivery. I took delivery of the vehicle and I drove the truck down the street and realized that the truck was never fixed. I drove back to the dealership and spoke to the service manager on duty and he told me that they never told him that ther was a front end problem. So from that day on in January 1999 I have been very lucky to keep my truck in my own lane going down the road!
While driving vehicle at 65 mph, consumer had to make a sudden / emergency stop. The brakes failed to grab. Stopping distance was extended. Took vehicle to dealer & the mechanic had the rear shoes/ rotors and pads replaced. The pads were glazed over. Brakes had faded out at 35 mph. The vehicle would drift from left to right. Had steering gear box replaced & wheels realigned. The computer systems failed to register correct gas mileage per gallon. Brakes still do not function properly.
While driving vehicle it would drift. Speed not a factor. Would turn steering wheel a little & vehicle would jerk. Steering wheel not controllable. Been to dealership at least 3-4 times for problem. Had it adjusted & had the gear box replaced. Problem still exists.
The truck is hard to keep going straight. If the road is uneven the truck will shoot to one side or the other. Chrysler said they were sending a file to the dealer. The dealer said they cannot get a replacement steering gear from Chrysler.the mechanic said he has several other trucks with the same problem.this truck is dangerous to drive. Please help.
Steering loose at center, truck darts and weaves, steering drags while turning to the right. Dealer statement on repair ticket states "manufacture is aware of problem and cannot be repaired by the dealer".
Steering loose at center, truck darts and weaves, steering drags while turning to the right. Dealer statement on repair ticket states "manufacturer is aware of problem and cannot be repaired by the dealer".
The steering box was defective on the new vehicle as evidenced by constant correction being required while driving. The amount of correction becomes greater as road conditions become bumpier. The steering box was replaced with a new box with a 10% improvement. The dealer has acknowledged that this has happened to other 99 Dodge trucks. They are unable to decide what to do while waiting for word from the factory. I consider this a big safety issue as you could easily lose control if you had to swerve to avoid another vehicle or pedestrian.
A D V E R T I S E M E N T S
- Castana, IA, USA