8.2

pretty bad
Typical Repair Cost:
$480
Average Mileage:
117,200 miles
Total Complaints:
53 complaints

Most Common Solutions:

  1. not sure (24 reports)
  2. replace dash (20 reports)
  3. hopefully dodge does the right thing and replaces it (5 reports)
  4. either cover it and sell the truck or replace the dash (2 reports)
  5. i'm going to coat the upper dash with fiberglass (1 reports)
  6. plastic dash cover and cover with a dash mat good stuff (1 reports)
1999 Dodge Ram 2500 accessories - interior problems

accessories - interior problem

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1999 Dodge Ram 2500 Owner Comments (Page 1 of 3)

problem #53

May 212012

Ram 2500 Laramie 5.9L Diesel

  • Automatic transmission
  • 110,000 miles

A D V E R T I S E M E N T S

I own a 1999 2500 turbo diesel regular cab long bed 4WD. The dash board is almost gone - bezel is cracked & falling off. I have looked in a lot of pick u parts & on the internet for a used one thats not cracked seems to not exist! So if I want it fixed, I have to order it & have it shipped to my place of residence in Hawaii, it's around $500.00 for dash that won't crack & another 2 to 300.00 to have it shipped probably exceeds the value of the truck but what choice do you have?

I think dodge sucks for not addressing this problem because it has nothing to do with age or weather but everything to do with putting out an inferior product, knowing it & refusing to do anything about it. My next truck won't be a Dodge, that's for sure! If anyone has any fix ideas or if Dodge wants to ship me a new dashboard, hey, I'll put it in myself, ha ha! I won't hold my breath.

- James B., Keaau, US

problem #52

Feb 202020

Ram 2500 SLT Lariot 5.9L V8

  • Automatic transmission
  • 99,800 miles

My Dodge has had several cracks in the dash for a few years. Today while driving, the whole drivers side dash crumbled into pieces after going over a speed bump under 5mph. Imagine if that were a crash? That shrapnel can kill someone.

There are numerous complaints about the cheap material dodge used and how everyone's dashboards are crumbling. It's a real safety issue and Dodge needs to stand behind their product and recall the dash. Dodge trucks are supposed to be Ram tough. Well when Ram's butt heads, their skulls don't shatter. Go over a bump and our dashboards do.

- Chris J., Putnam, CT, US

problem #51

Jan 012015

Ram 2500 LX Diesel

  • Automatic transmission
  • 110,000 miles

The cracking of the dash is significant and our vehicle has been garaged.

- Donnie B., Huntsville, US

problem #50

May 122012

Ram 2500 5.9L Diesel

  • Automatic transmission
  • 100,000 miles

A D V E R T I S E M E N T S

My dash and instrument bezel is all cracked as stated in all of the other complaints. Love my cummings motor, hate my dodge.

- Jeff T., Mesa, AZ, US

problem #49

Sep 012010

Ram 2500 Laramie SLT 5.9L V8

  • Automatic transmission
  • 22,000 miles

Dodge dealer of course says the truck is old, out of warranty and it is a cosmetic problem. Estimate was almost $1200 to replace. This vehicle is like brand new with appx. 15000 miles at discovery, and only 22000 miles on it now. I just want dodge to do the right thing. Replace it! This truck has never been abused and only used sparingly.

- gsieberg, Arnold, US

problem #48

Dec 012015

Ram 2500 5.9L

  • Automatic transmission
  • 103,000 miles

click to see larger images

cracked dashboard

cracked glove box

I've had the plastic hinge on the right side of the glove box broke out for a couple of years of more. Today as I was pulling the glove box out to try and make repairs on another plastic problem, the cracked Dash, the glove box started to crack and pieces broke out. I swear the plastic now acts like egg shells and is real brittle. I have not researched of tried to find a replacement, yet. I feel that Dodge should be responsible and recall these models where the plastic has failed. Probably will never happen.

- Bill C., Delta, UT, US

problem #47

Dec 012015

Ram 2500 5.9L

  • Automatic transmission
  • 103,000 miles

A D V E R T I S E M E N T S

click to see larger images

cracked dashboard

I first noticed the cracking a couple of years ago, maybe longer, and it had started out with one crack and now has grown to several cracks. I had previously tried to research what new dash plastic would cost and never did come up with anything that interested me. This week I decided to try and superglue the cracks hoping that it would slow them down. In the process of fixing one location, the plastic just broke out with no effort at all. It reminded me of a bio degradable plastic jug that had sit out in the sun for a period of time and when you tried to use it would just fall apart. The dash plastic acts like that too. I would really like to get it fixed but not sure what action I should take. I think Dodge should be responsible for this problem. I've never seen this happen in any other vehicle I have owned. I'm having same kind of problem with glove box breaking up too! .

- Bill C., Delta, UT, US

problem #46

Aug 102015

Ram 2500 SLT 5.9L Diesel

  • Automatic transmission
  • 245,000 miles

Dodge knows that there is a problem. I went to the dealership to inquire about the cost to replace the dash and when the parts associate showed me the parts he stated that the original parts were upgraded to a different material. Why would Dodge change the material if there was not anything wrong with the original dashboard.

- Michael G., West End, NC, US

problem #45

Jan 152015

Ram 2500 5.9L Diesel

  • Automatic transmission
  • 320,000 miles

I also own a 1996 Dodge Ram with over a million miles and the original dash is in good shape. What's up with this 99 ?

- Norman H., gustine, CA, US

problem #44

Mar 042015

Ram 2500 Laramee SLT 24 valve Diesel

  • Automatic transmission
  • 150,203 miles

Removed dash sun protection cover and too my surprise the whole dash was cracked in various sized pieces! Previous owner pulled a fast one by putting the cover over it and used adhesive tape to hold it together. Never seen this before in my life! What gives Dodge? The whole thing crumbled to the touch and now I got to pay over 550.00 to order a new one. Is the new one going to do the same thing in a few years? Help Dodge, Im a believer in your trucks. Make it right!

- Roger J., Winlock, WA, US

problem #43

May 012012

Ram 2500 Club Cab 5.9L Cummins

  • Automatic transmission
  • 125,000 miles

A D V E R T I S E M E N T S

Very little doubt that the issue is quite common in these vehicles. The severity of the problem and obvious poor quality of the plastic became very apparent when we tried to remove the dash pad to repair a vacuum line under it: The dash panel essentially disintegrated and could not be re-installed. I might otherwise be willing to accept some weather-cracking or minor flaws, but I believe the material used in the dash pad must be sub-standard or just plain defective. I believe Dodge should be willing to replace/correct this poor representation of why I should be proud to own one of their vehicles.

- Marc B., Xenia, OH, US

problem #42

Jul 072010

Ram 2500

  • Automatic transmission
  • 125,000 miles

Whole dash has cracked into multiple pieces. This is hazardous and self perpetuating.

- Edward B., Vernon, BC, Canada

problem #41

Oct 132010

Ram 2500 SLT 5.9L 6 cyl

  • Manual transmission
  • 100,000 miles

The upper dash started cracking and falling into the dash on the wiring and a/c ducting, so I pulled out all the pieces I could and put a dash topper and a dash mat on it. It looked ok, but about 4 weeks ago the dash bezel started coming loose, so when I took the bezel off to see what the problem was, I found the complete dash frame is cracking and falling apart. Went to the Dodge dealer and talked to the parts guy. He said, good luck the dash assembly has not been available for quit a long time. Started calling wrecking yards and got a few laugh from them. Everything in the wrecking yards are like mine or worse. I feel that Dodge should try to help us that have this problem by making the parts available and offering to sel the part at a discounted price or give it to us for free.

- chuck1954, Bullhead City, AZ, US

problem #40

Oct 102009

Ram 2500 Diesel

  • Automatic transmission
  • 256,000 miles

Dash started to crack and come apart, tried to patch it with epoxy, and it didn't work. My last four vehicles have been Dodge products, all purchased new. I see other dashes in Ford trucks 15 years older than my 99 and they're still together. What's up Dodge!

It may be time for a Made in Texas Toyota Truck.

- Kenny S., San Angelo, TX, US

problem #39

Jun 102002

Ram 2500 SLT 5.9L

  • Automatic transmission
  • 42,000 miles

DODGE WILL NOT STAND BEHIND THIS PROBLEM. CARRIED TO DEALERSHIP WHEN TRUCK HAD ONLY 42000 MILES ON IT. THEY CALL DODGE AND THEY WOULD NOT REPLACE IT. I HAVE A 1995 FORD F150 THAT GETS ABUSES FROM HUNTING, DASH STILL IN GOOD SHAPE. WILL NOT BUY ANOTHER DODGE UNLESS THEY ABOUT GIVE IT TO ME CAUSE IF IT HAS A PROBLEM THAT SHOULD BE A RECALL THEY ARE NOT GOING TO DO ANYTHING ABOUT IT.

- Roy C., Mt Olive, NC, US

problem #38

Jul 222013

Ram 2500 Laramie 5.9L Cummins

  • Automatic transmission
  • 165,000 miles

The entire dash cover is cracked and pieces falling into the dash. Thought about buying the new cover piece, but with further investigation I found the Entire dash structure was disintigrating; HVAC controls, light switch and anything that mounts to the plastic sub-structure has broken lose. The dash had even started to pull away from the firewall but I was at least able to secure that for now.

I am definitely concerned about flying pieces in the event of an accident and given that there is no structural integrity the air bag may not deploy properly causing further injury along with the dash breaking free from the firewall.

- scott az, Chandler, AZ, US

problem #37

Sep 282013

Ram 2500 SLT Laramie 5.9L Cummins

  • Automatic transmission
  • 79,500 miles

Very disappointed with all the problems with this vehicle. I understand I have to open a new complaint for each issue, and there are many, more than likely would never buy Chrysler product ever again.

After doing research for other issues I found dash cracking problem and have a coworker with same year truck with cracked dash also. My truck has very low miles and is in real good shape for the year and has several large cracks on the dash. It is a crime that car companies can get away with not being responsible for their actions especially for the money they are getting for the crap they sale.

Hopefully anybody looking to buy a vehicle now days does research on the internet before they spend the money.

- Albert P., Woodland, WA, US

problem #36

May 012004

Ram 2500 Laramie SLT Cummins Diesel

  • Manual transmission
  • 75,000 miles

click to see larger images

cracked dashboard cracked dashboard cracked dashboard

I took my truck to my local Dodge dealer in San Marcos, TX (Now living in Santa Fe, NM) and was told that they had never seen this problem, there was no warranty coverage, and that it would cost nearly $2000 to replace. With the number of complaints, you'd think that Dodge would do the right thing and fix it. Somebody needs to hold their feet to the fire.

- westnm, Santa Fe, NM, US

problem #35

Sep 152005

Ram 2500 LS

  • Automatic transmission
  • 80,000 miles

Dash falling apart and the dealers act as if this was something new and how much it would deduct from value. Dodge problem. Dodge should fix the problem

- paulaindiana, Seymour, IN, US

problem #34

Nov 052003

Ram 2500 ES V6 Diesel

  • Automatic transmission
  • 40,000 miles

With a very bad experience buying dodge, I had too many problem since I bought new 0 miles special order.

I say if you are buying a truck, do not buy dodge.

- nery3475, Marshall, TX, US

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