after reading on the internet about dodge ram dashes falling apart I called the 1-800 and got told that dodge would have to do a diagnostic on my car which they will charge me for. I said the problem with my dash is visible to the human eye so why do you have to put my truck on a machine and charge me. Answer was that is the way dodge does auto repairs. This can't possibly be true.

My truck has been garage kept an only has 52,000 mile on it and the dash is falling apart, I can't even sell the thing. I don't think I should have to pay for this defect.

Is there a better number and higher ups I can talk to.

Thank you Kris Lyons

We noted the triangular hole in the top right of the dash when we bought the truck used three years ago, and felt it must have been some kind of accident. but in the past three years, the cracking has spread and more pieces have fallen "in". so this year I used epoxy glue on the cracks and put one piece back in place. i couldn't find any pieces that must have fallen down inside the dash area. I don't expect ever to get any satisfaction from Dodge. I will fiberglass the dash to isolate it from further UV effect, and to hold together any further cracking that may be about to occur. Then I will just cover that with a cover I just bought, to make it not look so bad. Tough luck. I bet you Dodge was compensated by the bastards that did the plastic work for them in supplying those dash assemblies. It's a major flaw not to have used UV-resistant material. I noted that the complaints I just looked at here were 8 out of 9 in the southern US, where UV is a big problem. My truck spent a year or two in Florida before I bought it. But now I'm up in Nova Scotia and the UV is minimal, so it might last until I get it glassed.

I never would have bought the truck from the dealer if he hadn't promised to fix what at the time was a hairline crack over the gauge cluster. He of course acted like he never said he'd fix it (Lesson learned? = GET IT IN WRITING!) Since that time I've kept a reflective window screen in place when it's parked. It didn't make any difference. It's now cracked in too many places to list. Driving along one day a hole opened up in front of me and the piece fell down in, and out onto the floor later when it got jounced out. Yup. Chrysler sucks. So do their trannies. I've already paid over $800 on that when it's another known defect. And your track bar failures in the suspension? Another known defect. I'm on my 3rd one in as many years. Niccccce design. And your A/C damper door problems?..I got that too. The compressor makes nice cold..it just isn't getting past the vacuum motor that won't hold the damper door open. In the winter I have the reverse problem. Nice hot water at the engine...it just can't get past the heater core and blower.

Chrysler? Let me be the first to tell you...you're going out of business. And new company owners haven't made a damn bit of difference in the quality of your vehicles. My overpaid brother-in-law works for you and he's dumber than a bag of wingnuts. Then again...maybe I'm dumber... I bought one of your POS vehicles.

Say buh-bye. We're all going to other makes...you shmucks!

I haven't read anything yet explaining the real problem. I've worked around plastic process for 20 plus years, it's the damn type of plastic used when they outsourced the dashboards. For one it's not UV proof, it is too brittle, it is not reinforced and they saved a ton of money on it. There is no way the Corp. is going to foot the bill for the problem. We should go after the vendor as a class action lawsuit! Most likely they are already out of business because of problems like this. I think I'll check out the plastic dash cover I've read about here.

P.S. This truck is a monster that will eat Chevy's and Fords, I'ver never seen anything with this kind of torque!