This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Dodge Ram 2500. The contact initially received notification of NHTSA Campaign Number: 14V635000 (Engine and Engine Cooling, Fuel System, Diesel). The contact took the vehicle to the dealer and the recall was serviced. Recently, the contact stated that he noticed a fuel leak coming from the fuel heater. The vehicle was taken to an independent mechanic where it was discovered that a plug on the connector had melted due to a defective O-ring. The mechanic linked the failure to the recall. The dealer was contacted by both the mechanic and the contact and both were informed that the recall was a one-time free repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 183,000.
Driving on a highway that I drive 3-4 times a week, without warning the truck shook very violently. Could not keep in my lane, it shook until I came to a complete stop. I inspected wheels and related parts could find no issues. I carry a wheelchair with me as I have broken my neck in 8 places with nerve damage and can not be operated on, I can walk for very short distances only. If I had been in traffic I could have hit another vehicle and due to my physical condition could have been paralyzed or worst. My truck cost $57,000 and I have only made 5 payments. I purchased this unit because it rode good for my condition, plus could carry my wheelchair. I am now afraid to drive it. I spent money on new because I needed dependability as I can not walk if it breaks. Plus much of the time my pain levels are very high and I just want to get to my destination or home as driving causes me a lot of extra pain. My truck has never been off road or abused as I am 56 years old and try to take care of my truck. I have read on the internet others are experiencing this problem and some dealers work with them some do not, but the only repair is buying after market parts. I am on my own and can not leave the truck at a dealer and still have the issue.
- Essex, IA, USA
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- Fleetwood, PA, USA