I had purchased my truck used, Certified Pre-Owned and felt that I got scammed on a truck that had possibly been in an accident the days prior to it being cleaned, detailed, and made ready. I went to pickup the truck after work the week following purchasing it. I thought I noticed a little scuffing to the rear and front bumpers chrome that wasn't there when I bought it. I dismissed it as the vehicle seemed to be fine driving and I really liked it. A week after owning it I noticed the paint faded on the hood in two spots and the rear passenger side door didn't close properly. I contacted the dealership and they claimed they did not have any record of any body repair done to it.
I went to my local body shop because the clear coat was letting go severely at this point. They said that it was an old painter's trick used at car shows to quick fix a ding that didn't cause the paint to be immediately exposed. Basically, the dealership had heated the clear coat with a torch of some sort, it make the clear coat level out but ultimately allows the coating to fail. I was out $1400 out of pocket to repaint the whole hood of the truck and repair the rear passenger door area where the clear coat was hazy.
The shop that did the painting said they were strongly suspicious that the vehicle had been in an accident because there were several bolts that had paint chipped from their heads that should have not had any damage to them if they were never removed. Needless to say I learned a lot about the Mac Haik Dealership in Temple, TX.
My 2011 Ram is rusting out in the seams over the rear wheel well area on both sides of the box .The truck is getting worse by the week and the Fix It Again Tony Chrysler group says it is not covered under their warranty. I was also shocked to be told by the body shop technician on August 31 2015 that the body shop was basically cut off from repairing box sides on Ram pickups due to the number of trucks being repaired.
The Ram is clearly not a truck for northern climates. My family has had many Rams over the years and have not seen a truck rust this fast. I will also note the truck is also sprayed by Krown rust protectant every year.I will probably be the first in our family to go elsewhere for a new vehicle next time.I would NOT recommend anyone to buy a Ram because FCA does not look after their customers.
2011 Laramie that cost $55,000 4 years ago. Dodge gladly excepted my money, but refused to help with what clearly was a manufacturing defect. Dealers body guy stated so. So for a $400 fix (had to have entire roof painted because it was peeling off during repair attempts!) the company is standing on a "out of warranty" claim and chooses the low road. I have owned Chevys up to this point and as it is nearly time to re-truck, my next $55,000 will not go to Dodge.
You would think that a dealer that sells a truck with an obvious defect wouldn't take 6 months and countless phone calls to fix... oh and no it hasn't been addressed. There are small bubbles, or volcano looking things in the paint, or clear coat and when water get into them and freezes it will blow the paint off. a small defect like that has removed a 2" x 1/2" chunk of paint. No it's starting to rust and I haven't had it a year yet. Thanks dodge.
A D V E R T I S E M E N T S
I had purchased my truck used, Certified Pre-Owned and felt that I got scammed on a truck that had possibly been in an accident the days prior to it being cleaned, detailed, and made ready. I went to pickup the truck after work the week following purchasing it. I thought I noticed a little scuffing to the rear and front bumpers chrome that wasn't there when I bought it. I dismissed it as the vehicle seemed to be fine driving and I really liked it. A week after owning it I noticed the paint faded on the hood in two spots and the rear passenger side door didn't close properly. I contacted the dealership and they claimed they did not have any record of any body repair done to it.
I went to my local body shop because the clear coat was letting go severely at this point. They said that it was an old painter's trick used at car shows to quick fix a ding that didn't cause the paint to be immediately exposed. Basically, the dealership had heated the clear coat with a torch of some sort, it make the clear coat level out but ultimately allows the coating to fail. I was out $1400 out of pocket to repaint the whole hood of the truck and repair the rear passenger door area where the clear coat was hazy.
The shop that did the painting said they were strongly suspicious that the vehicle had been in an accident because there were several bolts that had paint chipped from their heads that should have not had any damage to them if they were never removed. Needless to say I learned a lot about the Mac Haik Dealership in Temple, TX.
- engineer21, Brenham, TX, US