This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was getting off work and going about 25 mph on the street when I was involved in a head on collision, I had seen the light change when I pushed on the brake pedal, I heard a crunching noise and no brakes. All I could do was hold on to the steering wheel. The seat belt did not lock up and the air bags did not deploy, with me ending up hitting the steering. Wheel.
The contact owns a 2008 Dodge Ram 1500. The contact stated that while stationary, the seatbelt retractors stopped functioning. In addition, the middle seatbelt had mold. The contact also stated that the overhead passenger's handle on the vehicle that assisted entering in and out of the vehicle, fractured and struck the contact's wife in the head. Medical attention was not required. The vehicle was repaired but the repairs were unknown. The manufacturer was made aware of the failures. The failure mileage was 141,000.
The contact owns a 2008 Dodge Ram 1500. While driving approximately 35 mph, a second vehicle crashed into the rear bumper of the contact's vehicle. The driver abruptly stopped the vehicle. While braking, the front driver and passenger side seat belts malfunctioned and failed to secure the occupants in the seats. Both occupants sustained head, facial, and back injuries that did not require medical attention. A police report was filed. The cause of the failures was not diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failures. The failure mileage was 27,000.
The contact owned a 2008 Dodge Ram 1500. While driving 35 mph, the vehicle crashed into multiple trees. The air bags had a delayed deployment and emitted metal fragments. A police report was filed. The contact sustained multiple abrasions to the face and a collapsed lung, which required medical attention. The contact received notification of NHTSA campaign number: 15V313000 (air bags). The parts for the repair were not available. The manufacturer was notified of the failure. The failure mileage was approximately 218,000. The vehicle was destroyed and towed......updated 06/22/16 * bf the consumer also stated the seat belt did restrain him properly. The consumer had a second accident and the air bag did not deploy. Updated 06/29/16
- Mcrae, AR, USA
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Vehicle was stopped. My wife was sitting in the passenger seat, tried to unlatch the seat belt to exit the vehicle. The buckle would not unlatch to let her out of the seat. As she tried to " squiggle" out of the seat belt, the retractor locked and she was trapped in the seat. I attempted to operate release button and it failed to release belt buckle. I tried to get the retractor to unlatch and it got tighter and tighter. I would have cut the belt in an emergency, but were only a few miles from home. I removed a plastic trim piece on the outboard part of the seat to gain access to the belt attachment bolt. Luckily I had the special tool required to remove the bolt. A torx 45 star socket and ratchet wrench. I removed the bolt and freed her by freeing the end of the seat belt that attaches to the outboard passenger seat base. Called local dealer bay Dodge - panama city, fl. They would repair for normal parts and labor. They told me to call Chrysler customer service 800-992-1997. Talked to rep (terry lynn) she said there was no recall. I told here I wanted to formally report a life safety issue with the vehicle. She gave me a case number 24486512, she said Chrysler reviews the complaints, but I would not receive a reply. I feel this is a defect, not a malfunction. If you go into the water or have fire, or are in a freeway pile up in the fog, the occupant would be trapped and probably be killed if they did not have an instrument to cut the seat belt. Chrysler acted as if I were complaining about something insignificant like a radio knob falling off. I contacted the ftc consumer complaints division and filed same complaint case [xxx]. I stumbled onto to your website on my own through ntsb link. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
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- Harriman, TN, USA