This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 Dodge Ram 1500. The heater core has been replaced four times. When the contact activates the heater, the heater core fails. The design of the heater core does not allow flexibility or any other movement. The heater core is currently being replaced again. The total cost for each repair was $850. The dealer had to strip down the entire instrument panel in order to reach the heater core. The failure mileage was 20,000 and current mileage was 104,000.
Heater core fails on cooling line fitting coming out of it. This causes leakage and due to HVAC design and newness of make it is only possible to get the part from the dealer and the part itself is cheaply manufactured and appears to be cheaply designed. When it does finally fail at the fitting one will run the defroster and the windows will milk over in cold weather causing severe visibility problems. Not to mention one is breathing in gaseous hot coolant that Dodge uses which itself breaks down into an acid in open air at high temperatures.
The windshield and side windows would fog up when the heater and defroster were on, which was making it difficult to see the road. The vehicle was taken to the dealer for testing, but the cause was undetermined.
- Vincentown, NJ, USA
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- Powell, TN, USA