I am the original owner of a 2002 Dodge Ram 1500 Quad cab pick up truck. The mileage is 185,000. I have two beefs with this truck otherwise I love it. The dang brakes and rotors need changing every 10k to 15k miles. The rotors warp very quickly and I cant get anyone at chrysler to do anything about it. Why can't Chrysler make a truck brake rotor that doesn't warp? I am sick and tired and frankly broke from replacing the brake rotors so often. I am in the market for a NEW truck again but won't buy another Dodge until they acknowledge the problem and what they've done to fix it in their newer vehicles. Also the dash cracked in the first four years and again Chrysler wouldn't do anything about it either. I don't expect Chrysler to do my maintenance but I don't expect a 30K truck to have a cracked dashboard after only four years. This is something that is not mileage sensitive. I have since had to purchase a dash cover to hide the completely disintegrated dashboard. Come on Chrysler you need to be better than this if you want to compete in America with Ford, Chevy and Toyota. BTW this is the second Chrysler I have owned and I think I am done with this company as my first vehicle was a Town and Country Limited Van and it had all kinds of problems at low mileage including a/c and transmission problems. If you are Ford salesman hit me up. I'm coming to buy a vehicle.

Just bought this truck used & have it a week. The rotors were turned already, so had to be replaced. They "conditioned" the pads & are rotating the tires. I usually only average about 3-5k per year on my vehicles, so hopefully this will last me a while. The previous owner had to have the rotors turned or replaced several times a year. WTF??? I've owned vehicles for 4 & 5 years & NEVER had to have the brakes done, let alone have the rotors replaced. I hope this isn't a sign of things to come on this truck, but reading the other reviews & seeing that I am lucky "13", I'm not very optimistic...

First of I had a 1998 Dodge which never had this issue. The truck has been good mechanically however some interior issues. The dash cracked in the center under warranty and the fake wood grain dash and door panels fade from the sun. The wood grain I thought was a part of the manufacture options. When I went to have them replace under warranty I found out the dealer added this on which I did not know. I mentioning this because it was a pain to get them to replace them because they were not listed under the VIN number. The dealer thought I added them on. They did replace them through alot of my time being wasted and hounding them. I thought maybe the rotors warping was maybe me until I read these 5 complaints. I just barely have 50k on this truck. I will post later the solution and cost. I should of investigated it sooner.

On July 17, 2003, I purchased a 2002 Dodge Ram 1500 Quad Cab (Vin# 3D7HU18Z32G138359) from Hyde Park Motors, in Hyde Park, NY. In October of 2003, I experienced a problem with the front end shaking whenever applying the brakes to stop the vehicle. Hyde Park Motors repaired the vehicle, and stated the rotors were warped, which caused the shaking in the front end. I again recently noticed a similar shaking problem in the front end while applying the brakes. Upon bringing the vehicle to Hyde Park Motors, the Service Manager called to advise me that the rotors were warped yet again. I was then told that when they replaced the rotors last year, it was done so merely as a measure of "Good Will", and this was a "wear and tear" issue that is not covered under warranty. I then called Daimler/Chrysler at 800-992-1997 and spoke with an individual by the name of Josh. I explained the situation to him, at which time he contacted Hyde Park Motors to investigate the issue. Upon calling me back, Josh informed me that this was not of issue to Chrysler and it was a "wear and tear" situation. Upon questioning the fact that there has been only 14,746 miles since the rotors were last replaced, I requested to speak to a supervisor in order to address a possible recurring safety issue. I was abruptly told by Josh that there is no supervisor and he is permitted to make the decisions there. Not satisfied with that answer, I called once again and spoke with a subject by the name of Tom. Tom also contacted Hyde Park Motors and gave me the same answer as I received from Josh. I again asked to speak to a supervisor and was refused contact with anyone else. Tom then questioned me how I could expect Chrysler to pay each time my vehicle needed brakes or routine service. My reply was simply that it is not normal to have rotors replaced twice in eleven months, and this is hardly a "routine" service issue. I also stated it would be absurd to expect a consumer to replace rotors on a vehicle every 14,000 miles.

I am concerned that this may be a safety issue with my vehicle. Having previously owned a 1997 Dodge Ram 1500 for five years, I never had to replace rotors on that truck. While I understand that certain items on vehicles are "wear and tear" items, including the possibility of rotors, I do find it difficult to accept the fact that replacing the rotors twice in one year could possibly be considered "normal". It should be noted that the vehicle does not go off-road and is not used for commercial purposes. The conditions that this vehicle is driven in are normal day-to-day traffic in rural and small city areas. Having the rotors break down or warp poses a concern with the safety and the integrity of the braking system. I would like to point out that I work with a gentleman that had a similar problem with a Jeep Grand Cherokee, another Chrysler product.

It is apparent that Daimler/Chrysler's call center adamantly refuses to address the issue of product safety in attempting to find a solution to a problem that could be potentially dangerous. The braking system on my vehicle is obviously not operating correctly nor is it wearing normally. While I am certainly not seeking Chrysler or anyone else to pay for "routine" maintenance of my vehicle, I do believe this is a defect and it should be worthy of Daimler/Chrysler's immediate attention. A $300 brake job is not nearly as much an issue as finding the cause of this serious problem. This is clearly a potential safety problem that could easily cause damage to the vehicle, serious injury, and / or death to the occupant(s).

Having been a repeat customer of Chrysler and having family members that also own Chrysler vehicles, I find it increasingly difficult to remain loyal to a company that will not address and repair defects in its products. The blatant disregard by two of your call-center employees to promote customer satisfaction, and more importantly, customer safety clearly shows that Daimler/Chrysler has no interest in retaining or having repeat customers. I can only hope that this ongoing problem, which has been extensively documented, does not end up creating a catastrophic situation due to lack of concern on the part of Daimler/Chrysler.