This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 Dodge Ram 1500. While driving 45 mph, the front passenger side mirror flew off the vehicle. The mirror was repaired under NHTSA campaign id number 03V077000 (visibility:rearview mirrors/devices:exterior). One year later, the same mirror detached from the vehicle again. The contact has attempted to get it repaired by the dealer, but has been getting the run around. The current mileage is 9400 and the failure mileage was unavailable. Updated 09/10/08 updated 09/15/08
Consumer is requesting reimbursement for the side view mirror he replaced on the 2002 Dodge Ram 1500. The consumer received a recall notice for the side view mirror recall#03V077000.
The consumer stated that the left-side rearview mirror was defective. The left side rear mirror was positioned incorrectly which caused the consumer to be rear ended by a tractor trailer.
While having vehicle serviced at dealer technician stated that consumer would have to wait two weeks to get recall repairs done for side view mirror replacement while vehicle was missing mirror.
- Landing, NJ, USA
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The side view mirrors were loose. There was a recall for the problem. The clip which was used to secure the mirror failed. As a result consumer's mirror fell off on the driver's side.
The consumer contacted the dealer in advance to schedule appointment for recall remedy 03V077000 and verify that parts would be available. The dealer confirmed. On 05/15/03, consumer arrived for appointment was told would be approximately 1.5 hours. After 2 hours, consumer inquired as to status of remedy, the dealer advised that the were only able to fix 1 of the mirrors because did not have the parts for the second mirror. The dealer was also very rude not informing the customer when the needed part would arrive or how they would notify her.
Both outside mirrors failed. The spring loaded mechanism that holds the mirrors in place failed. I contacted the dealership to order the parts and learned they are on backorder and will be about two weeks to get replacements. I also contacted the Chrysler customer service number and was told they had no idea if any changes were being made to the part or not. If they replace these mirrors with the same thing they will malfunction again. This is a large truck, you need outside mirrors to drive it. You need the mirrors to see the vehicles beside you. A recall should be done to ensure that the proper changes are made to these components. I was told there were 1500 of these mirrors on order, so evidently I am not the only one with this problem.
The drivers side mirror came lose on the freeway. I had to go to the dealer to fix it. I think Dodge should recall the mirrors, because this could cause a major accident. This could also cause damage to the truck, posable even breaking the glass out of the door or windshield! this would most likely result in a deadly car accident. If it wasn't a power mirror the cords wouldn't have stopped it, and instead of the it just dangling there it would become a projectile which could kill a pedestrian! or damage another car. The problem is so small that Dodge could fix the problem easily and cost affectively, and avoid all the bad press.
The heated electric mirrors on my 2002 Dodge 1500 quad cab pickup are defective. Both the passanger and drivers side mirrors which mount to the door frame have come apart. The design of the mirror as well as the components inside are faulty. There is a shaft inside the mirror case that holds the mirror stationary by the tension held by a coil spring on the housing. The normal purpose of this mechanism is to allow the mirror to fold in or out when the mirror strikes a fixed object, saving the mirror from being broken. In this faulty assembly, the retainer clip which holds the coil spring and mirror housing in place fails, allowing the mirror to swing toward the fender when slowing or toward the door window when speeding up. Not only does this render the mirror useless, it also increases the chances of having an accident form not being able to see anything behind the vehicle when backing or anything to the side when switching lanes. The mirror could possible come off the shaft completely causing damage to the vehicle and by becoming a projectile on the highway. The mirror could also hit the door glass causing it to shatter. Replacement mirrors are on back order according to the dealer and there have been many mirrors that have failed. Both the mechanics at the delearships and Chrysler know about the defect. The only way to get the mirrors replaced is after they actually fail. After the passanger side mirror failed, I had it replaced at the dealership. The service manager told me that they would not replace the drivers side mirror unless it actually failed. A couple of weeks later, it failed as well, leaving me in very heavy traffic without a drivers side mirror.I believe Chrysler should recall all vehicles with the defective mirrors and replace the pair to get this danger off the street
The mechanism that holds the outside mirror in place failed due to unknown cause. The mirror flops around making vision in it impossible. When I took it to the dealer for repair I was informed that they were on backorderr and probably would not be available for a month or more due to the number of thes failures nationwide they were overwhelmed withorders. He also stated that he personally knew of many vechicles driving that had both mirrors broken in the same way. They tried to tape it in place but this failed to hold the first time I took it on the freeway which means I had no vision down the driver's side of the car and I beleive the is illegal as well a very dangerous. I belive tha if this is as it appears to be a very large scale problem that there should be a recall of this mirror. I don't feel comfortable with simple replacement if this is a proorly manufactured part.
Both outer mirrors snapped and swing un restrained. Unable to safely change lanes. The more recent failure was while towing a trailer with children in the vehicle.
A D V E R T I S E M E N T S
- Camilla, GA, USA