This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 Dodge Neon. While exiting a highway at approximately 20 mph, the steering ability seized. The contact had to maneuver to a complete stop and no warning indicators were illuminated. The vehicle was towed to an independent mechanic, who diagnosed that the power steering failed. The vehicle was not repaired. The manufacturer was not informed of the failure. The approximate failure mileage was 76,000. The VIN was unavailable.
Driving at a speed of 25 mph could not steer car, pulling hard to the right, couldn't control went off road, hitting two trees and then car flipped, ending up on roof. Resulting in two injuries, driver and passenger going to hospital.
The contact owns a 2002 Dodge Neon. The contact was driving in reverse approximately 4 mph when the vehicle exhibited an abnormal cracking noise and the steering wheel became very stiff and difficult to turn. The vehicle was towed to an independent repair shop where the contact was told that the frame was severely rusted and the tie rod was fractured. The tie rod was replaced. The failure and current mileage was 68,600. Updated 05/02/11 updated 05/11/11
The problem with the vehicle started since the car had a couple of thousand miles. Started off with a ticking noise in the steering wheel, to a popping noise and then to clunking. The car itself had a lot of the suspension reviewed over 20 times by the dealership with "no problem found" they did replace steering couplers based on tsb's but that didn't resolve it. The car still has a click/pop in the steering wheel, when on take off the steering wheel still has the original clunk. The major concerned is the steering!! at any speed above 50 mph the car is not controllable, it sways, swerves loss of control when trying to hold the car in a straight line. The driver side front tire feels as if its turning in different directions while driving, it requires a lot more effort to make a left turn then a right turns. The vehicle is deemed unsafe by any standard, the other problem is the dealer ship states that its within "spec"... if I have to counter steer on a straight line there is a problem. I have almost had several accidents with the vehicle due to the nature of the steering issue, I am still fighting with Dodge trying to get a courtesy district manager to review the problems. Their "official" answer is that its out of the standard warranty and under no circumstance will Dodge pay for the repairs for steering issues even though it was a preexisting issue!! the dealer stated that my loss of control was due to a defect in the oem Goodyear tires, so I brought it to good year and they said that there isn't anything wrong with the tires. I insisted they replace the tires, and out of goodwill they did replace all 4 tires, but the problem persisted!!!.. I brought the car back to the dealer and they advised that after reviewing the car that is the cars handling characteristics of the car. I knew it wasn't B/C the car never had those issues prior to the 5000 miles, the dealership then replaced some shocks and other odds and ends that made no improvement to the vehicles steering.
When I come to a complete stop the car jerks. It kind of feels like its changing gears. I have brought the problem to southside Dodge on South orange blossom trail in kissimmee, Florida about four times. The first time they performed recall B27 and said that that wasn't the problem. So they went back and found the problem. Fixed it and noticed it on the way home but didn't think anything of it. About 9320 miles later it was as bad as the first time I brought it in. They told me they had to perform a flash to reprogram the computer. Ok took their word for it. Went home did it all the way home. Called them when I had returned home and they said it had to memorize the way I drive. Give it a couple of days. Gave it months till I could bring it in again. Third time I bring it in they had the transmission mech. Come and drive so I can point out the problem. So and so forth the problem banged when we came to a stop and came to the dealership. He went and talked with the service advisor and he came out. He told me they had to erase the memory of the car and reprogram the computer because since there is two drivers it learns the way one driver drives and when the other driver drives the car it messes up and you get this problem. So there is nothing wrong with the car. The sevice manager drove the car and never returned with an answer. The fourth time I brought the vehicle in they did the same thing to me as last. Let me remind you the last two times I had brought the vehicle in they told me they would send an invoice in the mail for my conveniance, haven't received either. I think I'm getting jeked around here and I would like to get this problem resolved. All I'm asking for is the problem fixed. Can you please help?
A D V E R T I S E M E N T S
- Oshkosh, WI, USA