This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This complaint is on the sunshine kids super-latch component of my radian car seat. The super latch becomes loose after a couple days of normal use. I then have to retighted for a correct installation. There is a nice super tight install and with my 35 lbs child sitting in it correctly, the latch becomes loose making the carseat very unsafe. The dom is 10/09. Lot # 0911. Pn# ssk-000306-sb-08. The selection for my model number is not offered. The car seat model # is US19000. Manufactuing date is 08/08 and the serial number is 08080052802691. I did not see a place to put the correct information further on in the form. Sunshine kids send me the super latch as a replacement part for my original latch that became tangled and unusable. They did not offer the original latch as a replacement and sent the super latch instead. I contacted sunshink kids to inquired about a new replacement super latch due to the loosening problem and they were happy to send me a replacement for one of my seats. They however, did not offer to preventatively replace my other carseat that was not yet experiencing the same installation problem. I feel that a recal should be made on the super-latch due to the growing number of people experiencing the same problem. (related vehicle information: Model year=2007, make=Dodge, model=Magnum).
- Phoenix, AZ, USA
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- Phoenix, AZ, USA