10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
33 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2020 Dodge Journey steering problems

steering problem

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2020 Dodge Journey Owner Comments

problem #3

Feb 092024

Journey

  • miles

A D V E R T I S E M E N T S

Driving down the road and when I try to make a right turn the car does not want to turn, it-??s as if there-??s no power steering. The fluid is not getting to the right side rack and pinion. The older models had a recall for this same issue and now my year model is having the same exact problem. It was not expected so it was difficult to turn into my own lane of traffic. Took it to a dodge dealer ship and they recommended replacing it but since it-??s not covered under my certified preowned warranty it has to wait. No warnings no lights nothing but shock

- Lakeland, FL, USA

problem #2

Apr 012023

Journey

  • miles
My power steering went out after 35k miles driven, it was bought brand new off the showroom floor. I took it to a dodge dealership and the parts to fix it are under engineer review and back order and they could not fix it, they couldn-??t give me a estimated time when they would be able to, I have been without a car to drive to and from work, school and my children-??s dr appoints for 3 months now while still making my loan payments. I have called the manufacturer and they are going on week number 2 of the employee there helping me not being able to reach anyone via phone or email to respond on what to do, or even where to start.

- Jackson, TN, USA

problem #1

Feb 012021

Journey

  • 100 miles
The contact owns a 2020 Dodge Journey. The contact stated that while driving at various speeds, the front end of the vehicle bounced, vibrated and shook up an down. Additionally, while turning the steering wheel in either direction, a loud squealing sound was present coming from steering rack and the front wheels. The cause of the failures were not determined. The local dealer kunes Chrysler located at 1615 N state St, belvidere, il 61008 was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 100.

- Rockford, IL, USA

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