10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
2,750 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2019 Dodge Journey body / paint problems

body / paint problem

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2019 Dodge Journey Owner Comments

problem #2

Mar 022024

Journey

  • miles

A D V E R T I S E M E N T S

Wind (40+ MPH) caught the door while I was opening it. The spring that holds it open and stops it in a certain position broke. The tack welds on the spring snapped and threw the spring into the car. The dealer service department is closed today, and the insurance is going to be contacted on Monday.

- Glenrock, WY, USA

problem #1

Jul 042020

Journey

  • 5,500 miles
I had an accident this passed July 4, 2020 where I had no brakes. That experience will never be forgotten (pstd). I traveled that day 110 mile on the freeway and reached my destination stopped to check address, then turned slowly into a driveway. My friends pulled their car up so I can park behind. I pulled in pressed on brakes and realized there were no brakes when my foot went all the way to the floor and car started accelerating. My friends drive is on a decline. Very hilling area in harrison mi. I starting praying asking god to not hit their car, then not hit their houses and I saw bushes thinking they would stop me. But to no avail the car drove through them just missing a telephone pole. My car headed back to the street going towards the house across the street. I am still pumping the brakes. So I turned to my left and went thru a wooded fence hit a stone stump and went sailing (according to the neighbor of the house) four feet into the air and came crashing down on a tree. In my mind I was thinking this tree will stop my car praying not ending my life. The car hit the tree and landed on the ground proceeding to the street again. I am now driving down Dodge hwy with oncoming traffic on the wrong side of highway. I put the car in park but the car still did not stop. A street was coming up on the left side and I turned to get out of traffic and this street was going uphill and the car stopped. The car has been with dealership since July 6,2020 and 5 weeks later on August 17, I received a letter from fca stating "we are not led to believe that the incident was due to a manufacturing responsibility."

- Lansing, MI, USA

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