This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Dodge Journey. The contact stated that the vehicle would not immediately start, and white exhaust smoke was coming from the vehicle. Also, the message "Coolant Low" was displayed although the coolant reservoir was full. The vehicle was taken to the local dealer who diagnosed that the head gasket was faulty. The head gasket was replaced but the coolant message continued to display. The contact also indicated that the back over prevention camera was faulty, and condensation was present inside the driver's side front headlight housing. The cause of the failure was not yet determined. The manufacturer was notified of the failure. The failure mileage was 65,000.
The headlights in the "auto" position will turn on the headlights and then after 5 or so minutes of driving, the interior dash board will dim and brighten, and then the headlights turn off entirely. If you move them off the "auto" position, the headlights will not turn on even when switched to the headlights. When you switch back to auto, it puts the brights on instead of the standard headlights. Rinse and repeat while driving, lights on/off/then only brights.
The contact's son owns a 2018 Dodge Journey. The contact stated that the headlight bulbs burned out soon after replacement. The vehicle was taken to an independent mechanic where it was discovered that moisture was entering the headlight module and causing the bulbs to become blown. The contact also stated that the alternator had failed due to a defective O2 sensor. The contact replaced the O2 sensor; however, the failure returned soon after the repair. The manufacturer was notified of the failure. The vehicle had been repaired. The failure mileage was approximately 80,000.
Headlight housings leak on both sides of car causing extreme condensation buildup causing poor visibility and causing headlight bulbs to burn out at unpredictable times. Loss of a headlight causing serious vision problems at night. I've had to change headlight bulbs often, problem started in early 2020 and I believe Chrysler/ Dodge should have a recall for their defective headlight housings on this vehicle. The estimated cost to replace their defective housings is well over $1,000.
- Milford, CT, USA
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Both headlights on the vehicle have a major amount of moisture in them. Also, when using the headlights the lights surge. They will get really bright and then dim down the whole time they are being used. The dealership looked at it and said other models of the same car have been recalled for issues with the headlights but mine were not included. I'm not sure how that can be. No warning lights or anything come up when using the headlights. The lights have been collecting moisture for about 9 months and it's gradually getting worse. They have been inspected for cracks that would result in the moisture but there aren't any. I'm not sure if the moisture is causing the headlights to get bright and dim while in use or if that is another issue all together.
The contact owns a 2010 Dodge Journey. The contact received notification of NHTSA Campaign Number: 22V723000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealers: East Carolina Chrysler Dodge Jeep Ram Fiat (3401 S Memorial Dr, Greenville, NC 27834: (888)848-5262), Outer Banks Chrysler Jeep Dodge Ram (3000 N Croatan Hwy, Kill Devil Hills, NC 27948:(252) 441-1146) and Washington Chrysler Dodge Jeep Ram Fiat (4001 US-264, Washington, NC 27889: (252) 644-3344) were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2018 Dodge Journey. The contact received notification of the NHTSA Campaign Number: 22V723000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Dodge Journey. The contact received notification of NHTSA Campaign Number: 22V723000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Dodge Journey. The contact received notification of NHTSA Campaign Number: 22V723000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
When turning on vehicle the lightning stalls to come on properly. The dash board and radio is completely off even when vehicle has started. Speedometer does not have an accurate reading of how many miles per hour I'm truly going in which I don't feel safe due to the fact that I'm more likely to get pulled over for speeding or not driving fast enough while on the road. No one has inspected the vehicle to confirm other than myself and husband who drive the vehicle. I could be doing 20 miles a hour but the speedometer would say I'm going 45 miles a hour. I was resting at a complete stop and the speedometer stated that I was going 3 miles at a complete stop. There was no indicator flashing light or any message on the vehicle that was indicate there was a issue with the vehicle. The speedometer has been like this since April of 2022. The lighting also but it does it sporadically from time to time.
The contact owns a 2018 Dodge Journey. The contact stated that while driving at night, the driver's and passenger's side headlights failed to adequately illuminate the roadway. Upon inspection, it was discovered that water and condensation were present inside the headlight housing. The cause of the failure was not determined. The local dealer haley Chrysler located at 1906 S. main St, farmville, va 23901 and the manufacturer were notified of the failure. The failure mileage was 45,000.
A D V E R T I S E M E N T S
- Woodridge, IL, USA