This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Severe shaking at 60mph and above. Numerous attempts to correct the issue through dealership, private mechanics with balancing and high speed balancing did not correct the issue. It was determined through several mechanics that the ABS Module is no longer working and could contribute to the shaking of the vehicle. The dealership advised the manufacturer does not make these parts anymore. I tried purchasing a rebuilt ABS and it did not work as it was not compatible with my VIN. This is the second Dodge Journey I have owned and both have had the shaking issue. My automatic braking system and cruise control will no longer work as a result of the ABS failure, which makes this very dangerous to drive. I only have around 90,000 miles on this car and planned to keep it long term, but finding that I cannot get parts. I have also always had many problems with the fuel system. The light goes on all the time for the fuel cap even when it is on. The dealership advised it is the closure for the fuel tank that keeps having an issue. I smell fuel inside my car as soon as I turn it off after driving.
In the midst of driving the red electric lightning bolt signal started flashing, seconds later the non-slippery signal came on and then the car started shaking/rattling. The gas pedal became hard to press and my car started slowing down in the middle of the street, forcing me to put the car in park in the middle of the street with my hazard lights on and turning the car off.
The vehicle shuts off while driving. It has occurred 6 times over the course of a year. It results in a total loss of power, steering, brakes creating a very unsafe scenario. It has happened 5 times while doing above 35 mph and in one case above 50 mph and resulting in one missed stop sign. This creates a tremendous level of anxiety. I have taken it in on four occasions to reputable repair facilities Christian brothers automotive for repair three times soon to be four times and CarMax once. Three times I was turned away with no help only inspection fees. The fourth time Christian brothers replaced cam shaft sensors only to have another incident while driving 40mph down the road. Thankfully I was able to stop safely and now I have another appointment scheduled for service. I feel like there is a safety miss on this vehicle.
I bought my 2017 Dodge Journey in September 2021, as I was driving home I noticed an issue with acceleration. I would have my foot on the throttle and the vehicle would seemingly convulse, like accelerate then bow down and repeat. I brought It back to the dealership and they kept it for a week and returned my vehicle stating they couldn't figure out the issue. to this day it still does the same thing! Its so dangerous especially when pulling out from a stop sign or a highway into flowing traffic. Sometimes My car will accelerate Great! Mostly its slow and harsh when im on the throttle. Only stops when I release the gas petal or floor it... NOT SAFE The dealership
The vehicle wouldn-??t start, just kept idolizing. After trying for 10 minutes then getting a new key battery, the vehicle started then engine light was on. A code for crankshaft was on. But then check engine light went off by time I was home. Car broke down in middle of road. Wheel and breaks locked up which was very unsafe with my kids in car and I was unable to move it till tow truck came. Vehicle started working once it was at the auto repair shop. So we had him change the fuel pump because nothing else would show was wrong with the vehicle. Then 5 days later it broke down again. It is now back at the auto repair with no code showing.
- Sebree, KY, USA
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The ETC warning light came on, then the car slowed down then stalled out and would not crank back up. Upon running a diagnostic, the following error codes displayed; P0420, P0340, P0197, P0117, P1D83, P2181(several codes showing up more than once showing permanent, pending). This also happened before but was taken to the dealership to be repaired but the problem is back again but worse. Me and my family were on the highway at the time of this happening and when this happened previously, I begged Carvana to take this car back as it not safe and it has happened again.
Gas tank is leaking. No damage has been done to vehicle no off road only driven on highways. The car developed a gas smell no visual leak until 2 days later I put $40 in gas and I get home and when I come back out there a big stain in the driveway strong gas smell I look under the vehicle I see the gas tank has visual wet marks. And I can literally watch gas just roll down the tank and drip from where the filler hose meets the gas tank, I wipe the tank with a rag where the filler hose meets the body of the tank I see it just continue to pour gas out. There is no breaks in any hoses no visual crack I notice, may be a seal I cant tell.
The contact owns a 2017 Dodge Journey. The contact stated that the fuel cap indicator remained illuminated. The vehicle was taken to plaza Chrysler Dodge Jeep Ram (2077 fl-44, inverness, fl 34453, 352-341-7398) where it was diagnosed that the evap system failed. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 28,000.
While driving at aprox 25 mph on a slight bend in the road and slightly accelerating, I realized my engine had died when it stopped accelerating. Electrical was still working, but the engine had shut off. I was able to coast to the side of the road, turn on my hazards, and put the vehicle in park. I waited about 20 seconds, then attempted to turn the engine back on. The engine started with no trouble and with no further incidence.
Sitting or driving ac not cooling sitting or driving gas level drastically dropping to zero then spike mte, taken to dealership multiple times and not duplicated. Drove this morning and mte spiked and zeroed out again while driving. Transmission shifting hard and grinding noises overall electrical issues based on dealership explanation and issues could not be duplicated. Car still experiencing issues of the following even after update per dealership: Transmission fuel electrical air conditioning ongoing issues, no resoution
During use of the vehicle, whether stationary or in motion, the "gas cap light" will come on followed by "check engine light". when this happens the code P0456 will cause the car to act indifferent, it is still drivable, but can cause other components to show a false reading. This issue has happened 4 times in the past 2 months, and every time we go to the dealership the check engine light will disappear. We have checked the gas cap, and this vehicle is under 17,000 miles. This seems to be a common issue with Dodge, Jeep, and Chrysler vehicles, and this should be handled by the manufacturer. Treat this known issue as a recall, and improve upon your evaporative emission system.
A D V E R T I S E M E N T S
- Homestead, FL, USA