Panasonic 8.4" CTP/FCTP Radio, Update Failure
Issue 1: Hand Free Module inoperative, can't pair phone: - Do not replace the radio
for phone issues. The Radio does not control phone/Hands Free functionality, it is
separate from the radio, test and diagnose the Hands Free Module accordingly.~
Issue 2; Radio inoperative, no power, display no power or screen is blank.~
Blank Screen with Audio: The ICS is a separate module from the radio. If attempting
to replace the display (ICS), do not order a radio part number. Instead, order p/n
Z5064993A for an exchange or 05064993A for a new part replacement.
Prior to replacing parts, Please contact Leony Gonzalez at cell (248) 736-1267 or
Reggie Phillips at cell (678) 330-0255. Engineering is currently root causing this
issue and your assistance is greatly appreciated. If unable to reach this person
within 15 minutes, then proceed with the necessary repair.~
Issue 3; If the radio ICS/touchscreen display appears to reset intermittently, it turns
white then black and functionality returns....Please contact Leony Gonzalez at cell
(248) 736-1267 or Reggie Phillips at cell (678) 330-0255. Engineering is currently
root causing this issue and your assistance is greatly appreciated. If unable to reach
this person within 15 minutes, then proceed with the necessary repair. NOTE: USB
cables should be replaced prior to the HFM or Radio. ~
~______________________________________~
Contact Us at CAGRIS@Chrysler.com for feedback related ONLY to this GPOP
Tech Tip. DO NOT email regarding repair procedures unrelated to this Tech Tip or
part order inquires. Please include the Part Number (s) and Tech Tip Part
Description of the Tech Tip you are referencing for our tracking system.
