This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2016 Dodge Journey. Consumer writes in regard to problems with vehicle that causes the battery to malfunction quickly. The consumer stated the battery in the vehicle failed four times and needed to be replaced. The vehicle would shut down without warning when the battery failed. The consumer was informed the failure was due to the vehicle only being driven 4000 miles a year. The electronics on the vehicle require it to be driven more often or, install a battery trickler.
While driving on county road I came to sharp curve with an incline. As I entered the curve the power steering stopped working, brakes were very hard to depress and the vehicle came to a stop and would not accelerate, the engine was still running. I was able to shut off the vehicle and turn it back on and it worked as normal.
On July 22, 2017, I tried to start my car and it wouldn't start. I called a tow truck company and they tried to charge the vehicle to no avail. They towed the vehicle to kendall Dodge Chrysler and Jeep. The vehicle sat at the dealer for over 8 days. When I received the vehicle back it still had electrical issue. I took the vehicle back in and they repaired the electrical issues again. In February of this year the while I was driving with my four kids in the car (2 of which are under the age of 3) the antilock brake light turned on and the car stopped on its own. After accelerator was tough to touch. I took the car to the dealer and they told me the car was no longer under warranty and I will have to pay for the repairs. I called Dodge directly and they called the dealer and the told them to repair the car. The dealer still gave me a hard time and would not give me a rental car. They made me call Dodge again and have them authorize a rental. The car is now giving me electrical issues again along with the antilock brake light turning on sporadically and when I called Dodge directly they told me they are going to send a tech to check the vehicle out. If they can recreate the problem then I would have to wait for the problem to happen again. I can not wait for the antilock brakes to lock up again with my kids in the car. The vehicle clearly has a recurring electrical issue that can not be fixed. This vehicle is a danger to me and my family it is a time bomb waiting to explode with the antilock brake locking up while I'm driving or even parked in my driveway. I contacted Dodge and expressed my issues with this car being a lemon and they want me to continue to try to fix the problem and continue to endanger my life and my kids life.
The contact owns a 2016 Dodge Journey. While driving on an incline at 25 mph, the vehicle lost power and rolled back into a ditch. There were no injuries. There were no warning indicators illuminated prior to the failure. The vehicle was taken to the dealer (vann underwood Dodge Chrysler Jeep, 501 S madison St, whiteville, nc 28472), but the failure could not be duplicated. The vehicle was not diagnosed or repaired. The failure occurred on numerous occasions. The manufacturer was not notified. The VIN was unknown. The failure mileage was 26,000.
Driving my daughter to school this morning, slowed from 25 mph for upcoming stop sign. Lost all power and steering. All electrical components in the vehicle were blank. Seemed a bit difficult to stop but not sure if that was a brake issue. Stored vehicle. Put it in park. Lights on components came back on immediately and button start indicator still lit in run position. Stepped on brakes and pushed the button and the vehicle started fine. No issues on return home. Almost exactly 2 hours later tried to take my son to school. Hit unlock button on keys, no response. Tried multiple tonnes and any/all buttons- no response. Used "valet" key to unlock door. No component lights or indicators came on. Left the drivers door open, opened hood, looked around, no obvious problems. Shook battery cables- all tight. Closed hood hazard lights started flashing. Got in and pressed on the brakes, pushed start button and vehicle started. Did not drive it at that time. Barely 2 hours later I started the vehicle too drive to work. Let it warm up for about 3 minutes, then took city streets. About 1 mile into the drive I stopped for a red light. Vehicle again lost all power, no lights on components, nothing. Had a vehicle coming up behind me so quickly put it in park and restarted the vehicle. Oil indicator light came on. Looked at vehicle info and temps were all within mid-range. Got to work (approximately 1 more mile away) and turned vehicle off. I have started it on each break (every 2-3 hours) and none oil light is on and no other issues have occurred. I bought this vehicle on January 5th, have driven it practically every day, put almost 400 miles on it (now at 14,807) and no issues until today. Scared to drive it now but must get to work to pay for it!
- West Jordan, UT, USA
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This is the second time my car has lost engine power, along with power steering and breaks. I pulled up to a light and stopped to turn right. I was on a busy surface street. As I tried to turn and accelerate I found the power steering was gone and that the car was rolling. All the car electrical I.e. music, lights were on but the engine was dead. I hit the power button and the car started again. I will take this car into Dodge again but I suspect that they will tell me that they can't find anything wrong with the vehicle and send me home with it. This happened last year also and there has been no resolution.
The contact owns a 2016 Dodge Journey. The contact stated that while driving at 60 mph, the vehicle stalled without warning. The vehicle was able to restart after three attempts. In addition, the failure occurred two more times. The contact had the vehicle towed to the local dealer: Bryant motors located at 2901 S limit ave, sedalia, mo, 65301 where it was diagnosed that the cam shaft sensor failed and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 27,000.
Car has 20K miles, while driving the ABS and traction control lights came on. Dealership discovered that, in addition to the ABS and traction control, the airbags were not working. The dealership informed me that water bottles had rolled under the front passenger seat and broken the wires for the airbags. This is a 8 seat family vehicle and can be assumed that children would be in the back seat, therefore spills and/or trash are likely to role under the driver and front passenger seats, yet the wires in question or thin, fragile, and unprotected. Furthermore, I have never received any warning lights that the airbags were not functioning and have no idea how long the airbags have not been functioning. During a google search, I discovered that several older Dodge vehicles have been recalled for similar issue, yet Dodge refuses to acknowledge the design flaw. The wires under the passenger seat supposedly do not affect the ABS and traction control, but I believe it is suspect that these issue occurred at the same time (and complaints on other Dodge vehicles have indicated that movement of the seats dislodged the wires and turned off ABS and airbags). The dealership wants 300 dollars to fix the wires, but offers no way of preventing the problem from reoccurring. I have also found three safety recalls on this model that neither Dodge or their services providers have never informed me of! I believe this model needs to be closely inspected, as it already has three safety recalls in less than a year (not including this issue). I do not have pictures, but the dealership does.
Headlights flicker while driving. Has been taken in at least 3 times dealership not able to pinpoint issue. Car had all lights come on in dash and headlights strobed, then car lost all power while driving, was not able to turn on hazards as car had no power, car towed to dealership. Screen in car resets time and all settings. Has been updated repeatedly and continues to do so.
A D V E R T I S E M E N T S
- Caldwell, ID, USA