This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Dodge Journey. The contact stated that there was an internal failure and the radio shorted out. The dealer (lawton Chrysler Jeep Dodge Ram, 215 SE interstate dr, lawton, ok 73501, (580) 350-6000) diagnosed that it was due to a hardware failure, but provided no solution. The dealer advised the contact to notify sirius xm. The contact notified sirius xm and was informed to notify the warranty company to service the radio. The radio failure was not resolved. The vehicle was recently purchased less than 30 days ago and the dealer provided no reason as to why they had not completed the recall repair for NHTSA campaign number: 16V907000 (engine and engine cooling) prior to selling the vehicle. The contact was uncertain if there was also an internal electrical failure with other components besides the radio. The manufacturer was notified. The approximate failure mileage was 17,300. Parts distribution disconnect.
- Fort Sill, OK, USA
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- Fort Sill, OK, USA