10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
36,878 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2015 Dodge Journey steering problems

steering problem

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2015 Dodge Journey Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #14

Jun 232018

Journey

  • 111,000 miles

A D V E R T I S E M E N T S

1. the driver seat belt does not stay locked in. Periodically I would put the seatbelts on and it will unbuckle as if it wasn't secured in. I heard it click. It has happened several times. Luckily I was not moving at the time. 2. I received an tune up at approximately 95K miles. One if the pistons was misfiring. I believe the 6th one was. Brand new parts and was installed by a professional mechanic. There is a knocking noise that will not go away. The belts have been checked. 3. while out of town I was parking and while in reverse it became hard to turn. I later found out that there was no fluid in the powersteering. There was a low fluid indication..I immediately filled the car up will power steering fluid. Since then it has been harder to turn my wheel. It started off I could not turn right without a struggle. Then it was the left side. The only way to turn is to accelerate and turn. This came out of nowhere. The aggressive progress in the loss if steering ability is troubling especially with smaller children.

- Cincinnati, OH, USA

problem #13

Jun 042018

Journey

  • 81,000 miles
Steering suddenly stopped working. Took to dealership and was told the power steering pump was out. A few days later they called (car was still at the shop) and said that the pump going out caused a rupture in the rack and pinion.

- New Albany, MS, USA

problem #12

May 262018

Journey

  • 65,000 miles
When accelerating vehicle pulls more one way (right). When at steady speed vehicle holds direction but if getting on the freeway or accelerating after stopping, I have to strongly correct the vehicle's direction. Concerned there is a possibility of brakes not fully releasing after stopping and is only noticeable because of the speed (entering the freeway) or full stop was made.

- Mesa, AZ, USA

problem #11

May 292018

Journey 8-cyl Diesel

  • 30,000 miles

A D V E R T I S E M E N T S

While driving (in motion) on the highway, steering wheel locked up as if the vehicle was in park, and the engine was off. I had just 5 miles previously turned the steering wheel to get on the highway. I had to come to a stop, place vehicle in park and turn the car off. Once vehicle was restarted, I was able to turn the steering wheel..... consumer stated dealership will be replacing the steering gear, rack, and module.

- Jefferson City, MO, USA

problem #10

Apr 042018

Journey

  • 36,000 miles
I had my vehicle for a year and all of a sudden my vehicle will not steer correctly. It wont turn right at all it just goes straight. I feel the safety for my children and I are at risk. Something about a rack & pinion not working due to power steering failure.

- Saint Louis, MO, USA

problem #9

Mar 142018

Journey

  • 60,000 miles
The contact owns a 2015 Dodge Journey. While driving unknown speeds, the steering wheel was difficult to turn and failed to move. There were no warning indicators illuminated. The vehicle was taken to a local dealer (turpin Dodge Chrysler and Jeep, 90 kennedy rd, dubuque, ia 52002) where it was diagnosed that the power steering hose pump failed and there was metal debris in the transmission and engine. The contact was informed that the vehicle needed a transmission and engine flush. The vehicle was not repaired. The manufacturer was notified and informed the contact that the repairs were not included in a recall. The failure mileage was 60,000.

- Dubuque, IA, USA

problem #8

Jan 022018

Journey

  • 15 miles

A D V E R T I S E M E N T S

The car lost power while driving unable to steer or stop and caused a crash injuring the driver and totaling the car

- Horseshoe Bend, AR, USA

problem #7

Dec 062017

Journey

  • miles
My car steering wheel make noise when I turn the steering and was told it's in recall I take to the dealer 3timrs nd they never fixed

- Mcdonough, GA, USA

problem #6

Oct 092017

Journey

  • 16,500 miles
The problem was the engine stalling while driving. Lost the ability to steer and brake. I had this problem happen to my 18yr old daughter on October 9th 2017. I called the dealer on October 10th where we purchased it to explain what was going on. They got it in that morning and drove it for about 30 miles and could not recreate the problem. They said the car did not give them any codes to tell them what the issue was so they could not do anything because they did not know what to replace. I am not sure if there is a relevance to the problem but a week before this happened my keyfob would not work at all. The car would say key not detected. I had to press the keyfob into the button to get the car started. Once I got home, which is 15 miles away, I noticed the tpm sensors were only reading 1 tire pressure. The others were reading "---". the keyfob battery's were replaced on both keyfobs to make sure that was not the issue but it didn't help. I disconnected the battery to reset the computer and the keyfobs started to work correctly. I drove the car a few miles and the tpm sensors started to read. Again I am not sure if this is related but thought I should point it out. This is a dangerous problem and could end up very bad with not being able to steer or brake because you loose all power. Here is a video of the problem happening. Https://drive.google.com/open?id=0B5M2jjg-syvivhhjuhzlwmdycdq

- Norwalk, OH, USA

problem #5

Jun 132017

Journey

  • 16,500 miles
I was driving my car out of a drive through and when I got to where I needed to turn, my engine just shut off. Car started rolling electrical was still on (lights, etc;) but the steering wheel would not turn at all. I had to put it in park, turn it off and then turn it back on again. After that, it worked again. What if this happens to me going 80 on the interstate? I have children to think about.

- Anderson, SC, USA

problem #4

Jun 032017

Journey

  • miles

A D V E R T I S E M E N T S

Shortly after purchasing the vehicle I noticed that it jerked as I drove. Several months ago the jerking got a little worse but I was under the impression that it was my brakes. As I was driving the other day I felt several jerks and then the call came to a complete stop with all of the power still being. I shut the car off and restarted it. The car started up perfectly fine as I shifted it into drive the car started shaking again and shut down. I did the same routine for several tries and every time I put it into either drive or reverse the car would shut down. If I put the car in neutral the car was perfectly but if I put it in drive or reserve

- Randallstown, MD, USA

problem #3

Jul 302016

Journey

  • 8,399 miles
Driving on a major highway when all of a sudden, I noticed my speed dropping. I pushed on the gas but got no response. Then traffic began to stop but I couldnt! my brakes did not work!!! I put my hazzard lights on and began to drift across 3 lanes of traffic because the steering also did not work!!!! I almost caused several accidents as I was unable to control my vehicle. I made it to the emergency lane and pushed the emergency break coming to a joilting stop. Once I caught my breath and stopped shaking, I was able to restart the vehicle. I then exited the highway and crept across town back to the dealer where I had just left getting my oil changed prior to this incident. They checked out the vehicle but found no bad codes or any other issue so there is no fix for something they could not re-create.. this is my 3rd Journey (2010, 2011, 2015) and I believe this is an accident waiting to happen. I had no issues with the prior two years. I am terrified of driving this vehicle now especially noting so many other complaints of the same issue.

- District Heights, MD, USA

problem #2

Jan 202016

Journey

  • 3,000 miles
The contact owns a 2015 Dodge Journey. While coming to a stop and depressing the brake pedal, the steering wheel vibrated and made a loud noise. The failure occurred when the brake pedal was depressed. The vehicle was taken to the dealer where it was diagnosed, but the cause of the failure was not determined. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 3,000.

- Philadelphia, PA, USA

problem #1

Jun 182015

Journey

  • 2,108 miles
While driving home my 2015 Dodge Journey (which only had 2,108 miles on it) died while decelerating to turn into my neighborhood. Praise god, no one was behind me and I had to crank the wheel to pull over to the side of the road as the power steering and brakes also died. There were no warning signs, indicators, lights, etc. I put the car in park and hit the start button and it started right up. I immediately called the dealership and told them I would be bringing it to them in the morning. They have now had my car for 5 days and can't find any error codes in their computer when running diagnostics and "can't reproduce the stall". they are keeping it for a few more days to "put more miles on it to see if they can reproduce it" and also have a call into their corporate engineers and are waiting to hear back from them. I told the service manager at the dealership that this was a known issue with the T.I.P.M. (total integrated program module) on older models and in fact 2 were reported at www.carcomplaints.com/Dodge/Journey/2014/ for 2014 models. He claimed that this defect is on older models 'only' and wasn't the problem. Although they are making some updates to the car's computer system without knowing if this will fix it, he said if they can't diagnose or reproduce the issue, they will return it to me and basically just hope it doesn't happen again. One website that reported this exact issue on older model Dodge (various makes/models) is: www.chryslerproblems.com/problems/200-engine-dies-while-driving.shtml. the report shows my exact situation! engine dies when decelerating, no warning indicators, once key is turned to off, it restarts, diagnostics at the dealership showed no computer codes indicating failure. I'm terrified that it will happen again only perhaps in a much more dangerous setting.

- Peoria, AZ, USA

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