This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Dodge Journey. The contact stated that when the vehicle was shifted from reverse to the drive position, the transmission jerked violently. The failure also occurred when the vehicle was shifted from the drive position. The failure recurred continuously. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown. The VIN was unavailable.
On October 2, 2015 we purchased a new 2015 Dodge Journey that was under a recall that we were not informed about from carl gregory Dodge Chrysler Jeep in albany, Georgia. The engine beauty cover may detach from the engine and come in contact with the catalytic converter. Safety risk: If the engine beauty cover remains in contact with the catalytic converter, underhood smoke and/or a fire may occur without warning. Remedy: The engine beauty cover must be modified and a mounting system must be installed. Recall status: Recall incomplete. Remedy not yet available. When I called the dealer at 2:15 pm on October 12, 2015 to see why we were sold a vehicle under recall, the service manager told me "I don't know what you want me to say, it's nothing to lose sleep over." In a condescending tone. He did not know how long it'd be before the dealer would send out notices or how long before the repair could be made.
Purchased new June 2015, . in July 2015 check engine light came on- ac problem -it would blow hot air. The service dept reset the codes. This problem still occurrs intermittently. The transmission failed in August 2015- service replaced the entire transmission as every gear/clutch was burnt. Service returned the vehicle to me Sept 10, 2015. Transmission failed again Sept 16, 2015. Taked back to service dept- they "relearned the transmission" returned it to me Sept 18, 2015. Transmission failed again Sept 23, 2015. As of October 1, 2015, service department still has the vehicle. All 3 times the transmission failed we narrowed avioded a severe crash. This is very dangerous and I had my children I nthe vehicle with me. I am researching the lemon laws in my state but the dealer is not being cooperative about the lemon law status. The dealer has given me a vehicle to drive while mine is in the service dept.
Was driving outt of state in a 5 month old vehicle. We then stopped at a food place for about 25 minutes. When I tried to start the car, brake pedal was hard and would not give way, dash lights lit up run light as well but vehicle did not start. On several occassions the same thing happened with no results. After 5 attempts, the vehicle finally started and the check engine light lit up. Light stayed on for 4 days and then went off. Contacted dealership, after inspection determined crankshaft sensor message was recorded. Part was ordered and replaced. Hope this fixes the problem. Have seen all older models have similar issues. Hope Dodge addresses ant exsisting issues on new models.
The contact owns a 2015 Dodge Journey. The contact stated that the service engine and traction control warning lights flashed. In addition, the gear was difficult to shift out of drive. The vehicle was taken to a dealer where the failure could not be replicated. The vehicle was taken to a dealer on a second occasion where it was diagnosed that a lever failed in the transmission pan. The vehicle was repaired. Additionally, the contact stated that while driving approximately 40 mph, the vehicle stalled. The contact was able to restart the vehicle but the failure recurred. The vehicle was taken back to a dealer but was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 7,500.
- Garden City, MI, USA
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The contact owns a 2015 Dodge Journey. While driving 45 mph, the vehicle began to jerk excessively. The vehicle was taken to the dealer for diagnostic testing. The technician was unable to diagnose the failure. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 1,000.
A D V E R T I S E M E N T S
- Warrior, AL, USA