The headrest on both driver and passenger seats that are supposed to deploy in case of an emergency have deployed due to a broken pin holder that is made of plastic. The latches are still locked yet the pin that the latches hold on to has broke free from the holder rendering the safety feature useless and costing $575 to replace per seat.

- Salem, AL, USA

While driving in a heavy downpour, the front passenger head rest deployed into automatic restraint position. Vehicle speed was below 30 mph and nothing but rain was impacting the vehicle. Thankfully no one was in the seat at the time or this could have caused a head injury to an unsuspecting passenger.

- Front Royal, VA, USA

Leaned seat forward to clean behind, headrest deployed and won't reattach.

- Los Lunas, NM, USA

My car's passenger side headrest deployed while I was sitting in a parking lot. I was the only one in the car and hadn't touched anything. No crash and no warning lights beforehand.

- Fort Lauderdale, FL, USA

I was sitting in passenger seat talk to my family. Vehicle was in parking and the head rest popped open. Causing my head to jerk forward. No one touched head rest it just popped open.

- Dundalk, MD, USA

Driver seat headrest deployed. Thank god I was not in car when it happened. I noticed my head was uncomfortable driving when I looked I see it wide open!! I was not in a car accident or anything at all. I just got this vehicle July 2020! this is obviously a defect and a dangerous safety hazard!! thank god my kids and I were not in vehicle. I need the dealership to fix their defective vehicle immediately!!!

- Leesburg, FL, USA

I was driving and my driver's side headrest deployed. The following week my son moved the seat to vacuum and the passenger side head rest deployed.

- Kingston, OK, USA

Started vehicle as normal. Pulled out of driveway on to residential street and head what sounded like something hard hitting the side of the vehicle. When I had the chance to stop and investigate it was noticed that the front passenger side headrest had deployed

- Irving, TX, USA

I was sitting at a stoplight on my way home from work. The headrest made a strange cracking sound, and then popped forward without warning.

- San Diego, CA, USA

I went out to the car one morning and the driver headrest had popped open.

- Caddo, OK, USA

Was driving down a new road at 35 mph with no potholes and my driver side headrest exploded and struck me in the back of the head. Now there are broken pieces within the assembly and it will not close back! it now pushes my head forward while consumer stated he reached out to Dodge/Chrysler dealership. Vehicle is not covered under warranty nor is there a recall for this issue.

- Maryville, TN, USA

My passenger side headrest randomly deployed while I was driving. Can't reset it or push it back in. Scared me half to death on the freeway

- Henderson, NV, USA

I was driving home from picking my son up from school. After my son got in the vehicle and we began to drive off the front passenger side headrest deployed. We were just leaving the school campus and turning on to the city street in front of the school. We have not been able to put the headrest back into it's correct position. This happened on or around the 02.27.20. We did not have time to check into having it fixed/corrected before covid-19 hit.

- Jacksonville, FL, USA

Was sitting in a drive through and my passenger side seat headrest in front popped out! can not get it to go back on! this should be recalled I have seen several complaints on this!

- Lake Park, GA, USA

After pumping gas I get back in my car to the drivers side head rest deployed. It was in park, I was not driving, there should be no reason this should of happened. Ive tried to put it back as stated in the owners manuel and it will not lock back in place. Ive called the dealership and this cost $500 or more to repair. Dodge needs to have a recall on this!!! if I would have been driving this could of caused me to get in an accident. This really needs to be investigated!!!

- Oregon, OH, USA

The passenger headrest popped while I was riding in the seat.

- Newark, OH, USA

We slid a folding table in from the back of the car and bumped the passenger headrest and the active headrest restraint deployed.

- Boone, NC, USA

My children and I were stopped stuck in traffic on I-75 N in atlanta, ga headed to the North Georgia premium outlets when my daughter's headrest deployed while she was sleeping. The deployment of the headrest was sudden and caused her to wake up from her sleep. She stated that it was very painful and caused her neck and head to hurt.

- Stockbridge, GA, USA

Passenger head rest is deployed, vehicle was stationary.

- Greenfield, IN, USA

Both of the head rests in the front have deployed and the plastic piece that holds it in place has broken into pieces. Both happened while car was stationary.

- Oakfield, TN, USA