This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact's wife owns a 2013 Dodge Journey. The stated while driving 65 MPH, the power steering assist failed without warning. The contact used excessive force to steer the vehicle off to the side of the roadway. The contact got a ride home and trailered the vehicle back to his residence. Upon investigation, the contact discovered NHTSA Campaign Number: 16V273000 (Steering). The dealer was notified of the issue and the contact was informed that the VIN was not included in the recall. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 74,000.
The contact owns a 2013 Dodge Journey. The contact stated initially noticed that power steering fluid was leaking onto his driveway. The contact also stated that while driving at slower speeds, extra effort was needed to steer the vehicle. There was no warning light illuminated. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 16V273000 (Steering) however, the Vin was not included. Additionally, he also stated that while his wife was at stop light, the vehicle shut-off while accelerating. The contact stated that his wife was unaware if any warning light was illuminated on the instrument panel. She was able to immediately restart the vehicle and resume normal driving. Neither the dealer nor the manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was unknown.
When turning to the left the power steering goes out and sometimes comes right back. In which all of a sudden the car snapes to the left violently. This happen on the highway, as well as city streets.
The contact owns a 2013 Dodge Journey. The contact stated that the ABS and stabilitrak warning indicators illuminated. While driving various speeds, both warning indicators turned off and the brake pedal and steering wheel stiffened. The brake pedal and steering wheel remained stiff until the warning indicators illuminated again. The contact took the vehicle to brown Dodge Chrysler Jeep Ram (170 I-35, devine, tx 78016, (830) 665-6401) and was informed that the vehicle was not included in NHTSA campaign number: 15V675000 (electronic stability control, service brakes, hydraulic). The dealer stated that the vehicle needed to be diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 140,000.
- Lytle, TX, USA
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The contact owns a 2013 Dodge Journey. The contact stated that the return hose on the power steering unit failed without warning. The contact took the vehicle to R. M. stoudt, Inc. (800 23rd St sw, jamestown, nd 58401, (800) 279-2886) to have three other recalls serviced; however, the contact was informed that the vehicle was not included in NHTSA campaign number: 16V273000(steering). The manufacturer was notified of the failure and referred the contact to NHTSA. The vehicle was not repaired. The failure mileage was 180,000.
While driving the vehicle there is a lack of power steering assist. When turning right there is no power steering assist at all, when turning left there is some assist. My wife drives this vehicle & takes our kids to & from school daily. I have switched cars with her for the time being.
The contact owns a 2013 Dodge Journey. While making a turn, the power steering malfunctioned. The contact felt that the power steering was seizing and there were no signs of any leaks. In addition, the fluid level was full. Daytona Dodge Chrysler Jeep Ram & Fiat (1450 N tomoka farms rd, suite a, daytona beach, fl 32124, (386) 274-0571) informed the contact that they never heard of the failure. The manufacturer was contacted and provided a case number. The manufacturer also stated that there were no recalls and advised the contact to call NHTSA to file a complaint. The failure mileage was 93,000.
The contact owns a 2013 Dodge Journey. While driving and attempting to turn, the power steering seized and made it difficult to steer or turn the steering wheel. The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 90,000.
The contact owns a 2013 Dodge Journey. While driving approximately 40 mph, the power steering suddenly malfunctioned and the steering wheel became very difficult to turn in either direction. Upon inspection, it was discovered that the power steering return hose was damaged and caused the power steering fluid to leak from the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The local dealer was not notified. The failure mileage was 99,000.
I was driving my car through town(35mph) when it just shut off. I didn't have power steering or brakes. No alert lights come on. I managed to pull into a gas station, put it in park then it restarted after I pushed the button. I did chat with Chrysler and they said no recalls or issues showed up for my car. After googling my experience, I found numerous other complaints from people having the same problem. If I had been going faster on the highway or even on our curvy backroads I could have been seriously injured or even killed! I drive my children in this car and I'm scared to death to get back in it. I'm still paying on nb this car and it's a deathtrap!
My battery died at year and a half, of 3 year warranty. After going several rounds and up to manager, they replaced the defective battery. I had rcvd info on recall T47, w/airbags and steering wiring issue, so had that taken care of also. I P/U Journey, on my way hm the ESC light kept coming on and brakes would lock up, car would pull to the left and alot of rattling under the front end, pulling me into other lane. It was dry, no rain on a straight road. Called had to wait 4 days to take back in, told they forgot to re-initialize ABS system and that the battery being disconnected caused issue, I asked why it didn't happen after 1st battery was replaced, they didn't know. On my way home, the issue was back, took it back to lhmiller Dodge, was then told that they need to diagnose, saying it could be clock spring/axle/driveshaft/differential and it will cost several hundreds just to diagnose. I asked if they could replace the initial recalled R16 ESC part and was told that would be at my expense. I was told that they did not open the steering wheel/shaft to have caused the issue w/clock spring during T47 repair. The instructions on replacement show that they would have to open it and be in direct contact w/clock spring. They are wanting to pay for what was not replaced and what they damaged. My car is still having the issue and I think they should replace the ESC part and clock spring at no charge. I don't have money to get a diagnosis and then have to pay additional for repair. The ESC light comes on while I am in park and while driving on straight city roads, it engages and the vehicle starts to slow down like it is going to stall and you cannot apply gas or it pulls more. Before I took it in for the warrantied battery and recall, I had no issues with the vehicle.
Blew another (NHTSA id incident number: 11061972) power steering hose this morning, six weeks after getting it fixed on 1/08/2018 in the northwestern Minnesota. Cold weather. Related to recall recall #16V-273. It was running stationary, just warming up to leave for the morning.
No power steering in the morning. Took it to the mechanic and he said the power steering hose ruptured. We had sub-below temperatures in northwestern Minnesota last week. It is the same as recall #16V-273, but I do not have an optional block heater, so it is not covered. Which really doesn't make any sense at all.
The contact owns a 2013 Dodge Journey. While driving low or high speeds, the steering became difficult to maneuver. On several occasions, the clock set itself at different times and the tire pressure fluctuated up and down without warning. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact referenced NHTSA campaign number: 16V273000 (steering). The manufacturer was not notified of the failure. The failure mileage was 68,695.
The contact owns a 2013 Dodge Journey. While driving 40 mph, the power steering seized without warning. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the power steering return hose needed to be replaced and the rack and pinion fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 35,000.
I contacted the manufacturer/dealership at bob caldwell on morse rd in columbus, Ohio. I was told three separate times they could complete the recall repairs and each time I was then told they cannot.
The contact owns a 2013 Dodge Journey. The contact stated that while driving at a low speed, the steering wheel seized without warning. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and stated that the VIN was not included in NHTSA campaign number: 16V273000 (steering). The failure mileage was approximately 60,000.
Was making a left turn when a grinding noise occurred. It has become more frequent when turning. And now this grinding noise occurs both when attempting to make a left or a right turn. Noise has occurred at ideal turning speeds of 5-15 mph.
The contact owns a 2013 Dodge Journey. The contact stated that there was a violent vibration coming from the front of the vehicle causing the vehicle to become unstable. The vehicle was taken to a dealer on three occasions where the failure was unable to be replicated. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not available. The approximate failure mileage was 25,000.
- Almont, MI, USA
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A D V E R T I S E M E N T S
- Stoughton, MA, USA