I’ve had an incredibly frustrating experience with Five Star Automotive Gwinnett CDJR Dealership, and I feel obligated to share it to help others avoid similar issues. Since I first brought my car here, it has faced one problem after another, with zero accountability and shockingly poor service.

For background, I usually took my vehicle to another dealership further away, but I decided to try this location because it’s closer. I’ve always kept up with maintenance and never had issues—until coming here. For reference, I have a 2013 Dodge Journey with around 150k miles on it. Here’s a timeline of events: • June 7: I brought my car in for a check engine light (code P0302). They recommended several services, including a coolant flush, induction service, ignition coil replacement, tire balance, and power steering service, which I paid for. ($1,400) • June 28: I returned with the same check engine light (code P0302). This time, they replaced the spark plugs (~$500). Due to a system issue, they couldn’t give me a receipt and promised to email it, but I later found out my service advisor was fired shortly after this visit. • July 1: I went back again for the check engine light. After three days, I was informed that no work had been done, despite being told earlier that the car was “running fine.” I disputed the previous charge because I never received a receipt, and my new service advisor was also fired that day. • July 15: My car overheated and had to be towed to the dealership. They advised that I needed a new engine, which I agreed to, and we ordered it after a down payment on July 19 ($3,500). • July 24: Following another delay due to the service manager’s unprofessional behavior, they informed me they wouldn’t work on my car. Thankfully, Michael Haywood, the General Manager, assured me on July 25 that the repairs would be done. Despite this, my car continued to have issues; the mechanic reportedly broke parts during the repair, leading to a catalytic converter replacement. • August 21: After a final payment ($3,200), I took the car home. However, as soon as the primary driver started using it in October, it leaked oil and transmission fluid within days.

When I returned on October 21 to address these new issues, they informed me I’d be responsible for the transmission repair costs. After months of back-and-forth visits, multiple repairs, and thousands of dollars spent, I’m left with a car in worse condition than when I first brought it in.

This dealership’s lack of quality control, constant staff turnover, and disregard for customer concerns have made this a nightmare. I strongly urge anyone considering this location for service to look elsewhere for a more stable and reliable dealership.

This is my parents Dodge Journey that they bought for their last vehicle. They are over 60 years old and thought that it would last them until they couldn't drive anymore. Only took it to do groceries mostly. After owning it for a little over 5 years the engine blew. It only had 60k on it!!

They brought it to the dealership were they bought it from and they wouldn't do anything for them! Now why the hell does Dodge make a vehicle that only lasts 60k! I have never heard of this happening before and I feel like sh*t, since I told my parents Dodge was a great vehicle company. I will never by a Dodge again and will keep telling everyone not to get one since their engines don't even reach 100,000k which is bullshit!