This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Issue with 2012 Dodge Journey crew: Dodge only offered 19" wheel but put an undersized 16" spare tire in car. The dimension of wheel Dodge used takes a tire that is not readily available and only manufactured by a small number of tire producers. This situation puts an owner in a predicament when a tire fails. Possibly be stuck some where it is virtually impossible to obtain a tire or weeks to get or have to drive long distances on a wheel that is significantly different in diameter than the other wheels. This is not a safe situation. My personal information is not needed by you or any one else. The above statements are facts which speak for themselves. I know from personal experience that the auto manufacturers do not care the slightest bit about a customers concerns. They lie are arrogant and rude and vindictive. The above issue applies to all 2012 Dodge Journey crew vehicles made at that time.
I got the car brand new on 2012. The car now has 17000 miles, the problem started with the tires when the car had 15000. At speed over 50M I feel shaking in the tires, and feel that the car is not stable and not griped to the way, also the car always slides on curves specially if the road is wet, even if very slightly wet and on low speed. All maintenance to the tires including rotation and allignment used to be done on time at the dealer. When I informed them about the problem they told me that I might need to change the tires, and added that the tires are not covered under the car warranty and that I have to contact the tires manufacture for any available coverage. I contacted the tires manufacture which informed me that these tires has no milages warranty, and added that these tires are specially made for Dodge under their requested standards which is less quality than those available in the market. This is a serious safety issue that might result in severe accidents for the Dodge Journey crew drivers.
Nearly bald tires after 24,000 miles and two years. Neither the dealership or the tire manufacturer will take responsibility of any kind. Got stuck in very low levels of snow, slide in wet conditions, etc. Kumho tires told me that these tires are made out of a compound that are not meant to last more than 20,000 miles. I feel Dodge is deliberately cheating their customers by putting such tires on a vehicle they are selling or leasing.
Have had my Dodge purchased new for a little less than one year. At around 20,000 miles I noticed the tires seemed to be wearing excessively which I thought was strange with new tires. I requested at my next oil change to have them rotated to see if that would help. Never paid it much more attention until my traction light kept coming on when driving in regular weather conditions in addition to wet conditions. I contacted the dealer had my car inspected. The suspension and alignment seemed to be fine there was no explanation why my tires at that point 28,000 were balled and down to the tread indicators on all four tires. The dealership contacted kumho who advised I did not have a warranty for regular tread wear and Dodge states they have nothing to do with the tires the warranty is through kumho. Well would you expect to have an unsafe vehicle to drive because of no tread being left at 28,000 miles? I would not until I contacted kumho to discuss myself and were advised that the tires are made out of a compound that is not meant to last that long and are not of the same material as you would buy a new set of tires of the same brand and size from a tire dealership directly. They make the tires to the manufacturer specifications and they are not meant to last so balled tires at 20,000 miles is acceptable and safe for new Dodge Journey owners! when I am in an accident with my family because of these tires being made out of a compound that is only meant to last a few miles then someone will here me then I am sure! bad business move to make inferior tires to put on new vehicles and then point the fingers at eachother and no one is responsible! sad!
The contact owns a 2012 Dodge Journey equipped with kumho solus KH16 225/55/R19 (dot 27pjya5M4411) tires. The contact stated that while driving approximately 25 mph, the front passenger's side tire blew out causing damage to the rim. The vehicle was taken to a local mechanic for the replacement of the tire. The mechanic stated there were cracks on the tires sidewall. After replacing the tire, the failure recurred. The front driver's side tire also blew out. The manufacturer was made aware of the failure. The approximate failure mileage was 3,037.
A D V E R T I S E M E N T S
- Tacoma, WA, USA