CarComplaints.com Notes: I hope I can stop you from buying this vehicle before you find out that it won't be able to stop you.
10.0
really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
68,828 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My significant other and I were driving to cedar point with our kids and I was in the passenger seat. The headrest literally shoved my head forward. No accidents or anything. It just happened out of no where! This is very dangerous and considering it went off what if it was the driver seat and I was driving! This could have caused an accident.
I just purchased a 2010 dodge journey. It has not been in an accident. This morning when getting in my car, I noticed the active headrest restraint has been deployed. I was not in an accident. The car with sitting in my driveway overnight.
Head-rest on driver's side seat deployed for no reason. I went out to my parked car one morning and it was deployed. I could have been hurt or caused an accident if I had been driving!
While driving car just turns off for no reason. When pushing the remote start button window roll down. Heated seats will not come on but for a second or two. This has happened several times.
2010 Journey SXT found with active headrest deployed on the front driver's seat parked in the driveway. No accidents - no bumping. The steel pin was still in the catch and plastic casing that is supposed to hold the steel pin broke away.
Head rests both are popped out. They have something to do with the air bag system. They hit my head on the driver side the last week hit my cousin in the head. It hurt a lot. It's my understanding from research this happens across many years and makes of Dodge Journey.
The headrest on our 2010 Dodge Journey popped open as we were driving down I-20. No accident, no bump in the road, no sudden stop... it just sprung open and smacked my husband in the back of the head.
I was driving on a very hot day (107 degrees), and the passenger headrest exploded. The car was in motion on a city street. No one was sitting in the seat, so I assume it was due to driving in high heat. It sounded like a gunshot went off in my car and I almost got in an accident. The headrest is completely broken.
The passenger active head rest deployed while parked in the driveway. The metal clip inside the head rest broke the plastic holding it. I contacted Dodge and they had a guy come and take pictures and then a few weeks after that I received a letter stating they would not cover the cost of the head rest. It's a defective head rest, there should have been no reason as to why it deployed and broke.
Front seats head rests retaining pin plastic C cup holders failing and letting head rest snap forward with tremendous force toward head of driver or passenger. Basically a plastic part holding a steel pin that hinges failing. If while driving could create concusion to either driver or passenger. Sounds like cherry bomb going off. The vehicle in my case was in garage not moving, just by chance. It blew up.
My head rest has came apart & the Dodge dealer doesn't know how to put it back together. I was told it is part of the air bag recall & I just had that fixed yesterday. I drive with my seat straight up & I'm unable to do so because of the head rest.I met a guy from Dodge & he took pictures & made a report but that was 3 weeks ago. I need something done. I was driving my car when my head rest exploded on a side street if I would of been on the highway I would of probably wreaked. I need help with this!!
The contact owns a 2010 Dodge Journey. The contact stated the vehicle was not equipped with a rear center seat frame cover and the occupant positioned in the seat sustained injury to the right leg due to the metal tracks within the seat frame. The vehicle was taken to an authorized dealer where they stated the vehicle was designed without the seat frame cover. The manufacturer was not made aware of the problem. The approximate failure mileage was 300. Updated 08/31/11 updated 09/09/11
2010 Dodge Journey. Consumer states poor design of vehicle. Consumer states a metal post that sticks out from seat smashed her grandson's index finger the consumer stated the incident happened when she flipped the seat down.
- Riley, MI, USA
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- Toledo, OH, USA