CarComplaints.com Notes: A prime example of why you should never buy the first model year of a new vehicle.
10.0
really awful
Crashes / Fires:
4 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
22,263 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a 2009 Dodge Journey. The brakes started to make a grumbling noise when I stepped on the brake. I had only 14,000 miles on the car. I took it to the dealer and they said it was the brakes and wanted me to pay for the repair. I took it to my mechanic because I didn't want the same Dodge brakes onit. We used bendix brake pads. I was ok until I hit approximately 21 K miles. The dealer then told me I need new rotors. I then took it to my mechanic and replaced the rotors with the holed aftermarket rotors because they stay cool and will not heat up. Within 300 miles after I replaced the rotors and shoes, the car started the same symptoms again. Shaking when the brakes are applied. Dodge should come out and recall the brakes on this crossover. My dealer told me that they use car brakes on this truck and they should have equipped it with truck brakes because it is too heavy. I bought this car with the expectation everyone has from a new car and I am very upset with Dodge. They never covered any of the brake system under warranty and I am pouring all this money on this car that I do not trust. Dodge should be sued for this car !!!!!
We have had the brakes repaired three times on our 2009 Dodge Journey. The calipers never seem to disengage after braking causing constant wear on the brakes. We have discussed this with the dealership and have been told that it is not their responsibility. The first repair had to be done shortly after the vehicle was out of warranty. The brake check location that we are using states that the issue is due to poor design and possibly an issue with the parts. I see numerous complaints on blogs regarding early brake repair needed on Dodge Journeys.
The contact owns a 2009 Dodge Journey. The contact stated the front brakes and rotors had to be replaced at 13000 miles and the rear rotors had to be resurfaced at 17000 miles. The service manager at the dealer stated that they are aware that the brakes and rotors deteriorated earlier than expected, but when the rear rotors were replaced, the manufacturer stated that this was not a common occurrence. The failure mileage was 13000 and the current mileage was 19000.
The contact owns a 2009 Dodge Journey. While driving 5 mph she heard a rubbing noise. The contact stated when she reached her destination she removed the tire from the vehicle and noticed that the front rotors and brake pads were worn. The vehicle was not taken to the dealer or a local mechanic. The failure and current mileages were 21,629.
Vehicle has poor brake performance. Front and rear brake pads worn out at 21,000 miles. Dealer replaced pads and turned rotors. Brakes have delay before slowing the vehicle (pre and post repair) and the vehicle requires a large distance to stop (greater than our previous SUVS including Chrysler pacific, Dodge durango, Jeep Grand Cherokee, and Jeep Liberty).
- Macomb, MI, USA
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The contact owns a 2009 Dodge Journey. The contact stated that he noticed a slight shimmy in the vehicle when applying the brakes. The vehicle was taken to a local repair facility for an oil change when the technician informed the contact of premature wear of the brake pads and rotors. The vehicle was taken to an authorized dealer where the contact was awaiting repairs. The manufacturer was not notified. The current and failure mileage was approximately 14,000.
I own a 2009 Dodge Journey. I took the vehicle in for a oil change service when they told me that all brakes and rotors need to be replaced. The brakes and rotors are prematurely worn out. This should not happen at such a low mileage. There have been no repairs at this moment. The failure mileage was around 21,300. Also, the front end makes loud noises when I back up and/or turning to the right.
I had no signs of problems with the brakes on my 2009 Dodge Journey. During routine maintenance (oil change, tire rotation), the dealer informed me that my calipers were "sticky" and that I should soon have the brakes done. Then I started to hear a squealing noise a week or so ago. Two nights ago I stopped at the mailbox and got out to get the mail and my rear brakes were glowing red, sparking and spitting. I took it to the dealer the very next day to get the brakes changed. Turns out I need a complete overhaul of the entire brake system. New pads, rotors, calipers in the rear, and only 10% remaining in the front, for which I imminently need pads and rotors. Dodge has got issues with their brakes that make them very unsafe -- and I have no choice but to replace the old shoddy parts with the same quality product. The same thing is going to happen again and again. I have never had to replace complete braking systems in the first year, in all my 30 plus years of owning a vehicle.
The contact owns a 2009 Dodge Journey. The contact stated that he took the vehicle in for a oil change service when dealer told him that all brakes and rotors need to be replaced. The brakes and rotors are prematurely worn out and the contact stated that this should not happen at such a low mileage. There had been no repairs at the time of the complaint. The failure mileage was 15000 and the current mileage was 16001.
Brand new car with brakes that are not substantial enough to carry the vehicles load so brakes prematurely wear as well as ruining the rotors have less than 23,000 miles on the car and also other owners have made same complaint on the same model and year manufacturer will fix if you have less than 12,000 miles but will not upgrade braking system to correct the issue nor will they even split cost the cost of brakes if you are over 12000 miles on vehicle this is a one year old 2009 Dodge Journey bought with 17 miles on it can substantiate my claim with other complaints on the Dodge forum complaints website.
2009 Dodge Journey brake problems. Pads and rotors replaced on front @ 20K miles, rear pads replaced @35K miles. Dealer claims 'normal wear and tear'. finally involved in an accident. Car did not brake appropriately and rear-ended another car. Safety concerns now over the engineering and design, perhaps the brakes are undersized for this car.
I drive the Dodge Journey for 13 months from new. The car has now 32,500 miles on it. I had to replace brakes - pads and rotors three times. Recently I found out that the rear tires are also worn - the lower part of the inside wall on both tires is worn not evenly? the local dealer, supported by Dodge officials, claims this is normal wear and tear for this car, shirking the manufacturer's responsibility.
The contact owns a 2009 Dodge Journey. The contact stated that he took his vehicle in for an oil change and the mechanic stated that the front pads and rotors needed to be replaced even though the vehicle only had 19,000 miles on it. Chrysler was contacted and stated that it was outside the 12 month wear and tear warranty period so the repairs would be at his expense. The vehicle was not repaired at the time of the complaint. The failure and current mileages were 19,000.
2009 Dodge Journey SUV brakes and rotors premature wear, leaking roof, and more... brakes and rotors on the car had to be replaced twice on the front at less than 34,000 miles and once on the back at less than 39, 000 miles; this is a serious problem with this make & model and can cause some one there life. There are numerous complaints about this and they are not being accountable. Chrysler-Dodge needs to be held accountable for this and make the recall on the 2009 Dodge Journey and stop blaming this problem on the people who purchased it.
2009 Dodge Journey SXT 6 cyl. 3.5 L engine. 2wd. Front brakes started to squeal and gouge the rotor on the front left (driver side) after only 20K miles. Replaced pads and could not afford to turn rotor also. 58 complaints on autobeef.com and carcomplaints.com about the same problem, same vehicle, same year, same results from Dodge and dealers. 'it's normal" and over 12K or 12 months not covered under warranty. All complaints about this to Chrysler/Dodge and NHTSA have happened between 7K miles and 24K miles... no recall or acknowledgment of this problem by Dodge. They refuse to recall and state that they have not heard of this problem from anyone else. Read the complaints on autobeef and see how many people have called Dodge about this. In most cases, the pads were replaced and new rotors were replaced at owner's expense. In alot of cases, the dealers told the owners that if they turned the rotors, they would be too thin and had to get new rotors. Keep in mind that these are cars under 25K miles. The caliper has not been addressed as part of the problem but the pads and rotors have to be replaced again after only another 10K miles. I think it may be the calipers. Dodge needs to recall based on this problem. As a result of the premature brake wear the front tires have wear on the outside treads. It is the brakes and tires!!! safety issue!!!!!
I currently owe a 2009 Dodge Journey it has 27000 miles on it. I have had to replace the front brakes twice and rotors once and now I have to replace the rear pads and rotors because they are warped. I would not recommend that anyone buys this vehicle.
The other day I heard a slight squeaking as I approached a stop light (can't be the brakes, its a 2009 with 40K miles??). thought nothing of it, until yesterday I heard metal scraping, and I'm smart enough to know it was my rear brakes. After reading other reviews online about the 'new' Dodge Journeys, I'm fearing my appointment at the local dealership on Monday.
My 2009 Dodge Journey brakes extremely prematurely worn out. Brakes and rotors need replaced at 20000 miles. Many others with same complaint go to carcomplaints.com. Dodge needs to recall this vehicle for premature brakes replacing or reimburse customers for cost. My 18 year old daughter and my 16 year old son also drives this vehicle. This is a major danger to all that drive this vehicle. This sneaks up on you, it is not a gradual thing; they just start grinding all at once. Please help! thank you in advance for your help in this matter.
1) noise for the tires. Under warranty no problem. 2) 19000 miles and need new rotors and brakes. Ok now the brakes are out again and the mileage is on 34,000 and still under warranty 3) nothing was done I had to buy new rotors and brakes now I have to do it all over again.
A D V E R T I S E M E N T S
- Princeton, NJ, USA