This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 1998 Dodge Intrepid. The contact stated that the brake warning light illuminated. The vehicle was taken to a dealer where they advised him that the ABS sensor failed and needed to be replaced. The dealer also advised that there were no parts available for the repair and they had been back ordered. The vehicle was not repaired. The failure mileage was approximately 94,000.
: the contact stated while driving 60 mph, the vehicle stalled. The vehicle was towed to a dealership, where it was determined the pump for the cooling system failed. This caused water to get into the engine, therefore, the engine must be replaced. Also, the brakes warped causing vibration in the front end. The vehicle was not seen by a mechanic for this and neither problem was repaired.
The engine failure is what I'm sick about. We paid the car off in Dec. 2002, and we were happy with a relatively new, low mileage car. However, in January, 2003 the oil light started to blink. Checked oil - fine. In February had oil changed. Pro team told us oil dirty - they did a flush. Oil light still blinking! end of March into April car started to blow a little black smoke, progressed to stuttering and stalling. Took car to Chrysler dealer (five star) first they said something with carburator was gone - fixed $1, L00!took car home, no change(?)back to dealer, then they told us engine (2.7 liter) was shot. Needed transportation. Had new engine done. Paid $5,500 - credit card - no other way. Being angry and sick about it ever since.
Repairs were done to the engine on 3 occasions, rotors 2 occasions, brakes 1 occasion, control arms (suspension) 1 occasion, steering 1 occasion, & electrical. Although I only have 54,000 miles on my car and the engine has been replaced, the dealership refuses to fix the ongoing engine problems. The dealership manager, rod harris, admits it a lifter ticking but insists that it is normal. Chrysler gave me an "added care service contract" that is good through 6/26/04 and to 75,000 miles. Plan code is ad675H. They refuse to fix my car. This is the second time, after the first three attempts to fix it, I have been to the dealership. I filed a complaint with Chrysler on 1/12/04. Also note they still have my vehicle today 1/12/04 because the transmission failed. It's been in service for 5 days. Transmission failed while I was driving on 1/7/04. I am concerned with the safety of the vehicle and the engine failing now with my 10 month old daughter.
Consumer states that the brake rotors are wearing and when applying the brakes the vehicle will have a heavy vibration and extended stopping distance. Dealer notified.
A D V E R T I S E M E N T S
- Brooklyn, NY, USA