This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Consumer stated that 1996, Dodge, Intrepid had a bolt sticking out on both back doors. This was a manufacturing safety device to keep the door closed in case of a collision. Consumer was in the back seat getting groceries out when her shoe string became entangled around the bolt and consumer fell on concrete and broke her hip. Consumer did not realize that string was entangled around the bolt. Consumer was rushed to the hospital, then she taken into surgery, she had to have 3 screws placed into her hip. Consumer was in the hospital for 5 days. Then, consumer was confined to a walker for several weeks until the bone healed. Consumer continued with physical therapy. The accident happened on May 18, 2005. Consumer had to be taken care of by someone else for quite a while. Consumer was in contact with Chrysler in June 2005. They sent an inspector to inspect the vehicle and take pictures. Consumer received a letter from Chrysler on July 5, 2005 stating that her claim was denied. Consumer had not filed any claim with Chrysler. All consumer wanted was the vehicle to be recalled so that the bolt could be removed. Consumer had not taken anyone to Chrysler. She just wanted to inform other people that the bolt was dangerous and could injure others more severely. Also, consumer had not done anything with the vehicle, and vehicle was still being driven.
Rack & pinion has been replaced once & same symptoms are occuring again. There is a popping noise in the front when turning. Due to the failure of the steering, we have had to replace tires & struts sooner then normal. Brakes have also been replaced because rotors were bad & brake pads were warped. Rear window glass was removed & a new section between the rear door & back glass was replace while under warranty. The same condition exists again. The back door is very difficult to open due to misalaignment. Dealer refused to provide any service after original warranty. Chrysler Corp. Authorized the replacement of rack & pinion, water pump, & rear wheel cylinders at 45450 miles. Due to defects, mainly in the steering, I continue to pay a mechanic to assess the safety of operation of this vehicle.
Driver noticed that smoke was coming out of the door assembly. The driver took the vehicle to the dealer 2 weeks before for the same problem. Smoke was coming from the door assembly, and the dealer said that they cannot find anything. Dealer did not see any smoke. So the dealr sent the vehicle home. 2 weeks later the vehicle caught fire on the driver's side door assembly. The vehicle was power controled. The fire was so bad that it melted the door assembly down.
A D V E R T I S E M E N T S
- Moberly, MO, USA