Recently purchased the 2019 Dodge Caravan November 2023 at 41K miles. In August at 47K miles it stopped in the street. Had to get it towed. The process for getting assistance with finding out what is wrong with the Van has defeated me as there is no one on Island who is technically equipped or has a Dipstick to check the transmission fluid. The dealership on Island was contacted and told me there is a six week wait to an appointment and my fees would be minimally $142.00 for a diagnostic test and result report to send to the Manufacturer. I contacted the Manufacturer's customer service to ask for help and guidance and was only given a sad story and a reference number about the call, but literally no accountability for the broken vehicle. I feel helpless and quite dissatisfied with a brand new van with less than $50K miles failing on me when this is my primary source of income.
Anyone out there can assist?
At this point I would like to get rid of the van, as it just failed on me and did not even last a year. The worst situation, is there a loan note on this vehicle and it is just sitting collecting dust. Car Note and Insurance!!!
I will never purchase a Dodge vehicle again, and definitely do not recommend anyone purchasing a Dodge Grand Caravan. I am literally stuck with a piece of junk and have no way of getting this fixed, when I am convinced this is a known transmission issue with this particular vehicle and nonsensical warranty coverage. Although the vehicle has surpassed the 5 year Transmission warranty, it has not even reached 50K miles and has failed to perform as purchased. Not having a good experience with this Dodge made vehicle.
The dealerships are really careless when it comes to customer care. A car that isn't even 3 years old should get better attention. Instead its the opposite. They won't provide a rental or loaner car, and then complain they have no one available to fix the issue.
Diagnosed by Dodge dealer, the van needs a new transmission and parts to fix the problem. The transmission is no longer in working condition at 75000 miles for 2019 van that I brought in late March 2020 which had on 54000 miles on it at that time. I have an extended warranty but that doesn't cover any possible coverage out of pocket. Some answers are needed why this happened?
- Sean M.,
Johnstown, US
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A D V E R T I S E M E N T S
Recently purchased the 2019 Dodge Caravan November 2023 at 41K miles. In August at 47K miles it stopped in the street. Had to get it towed. The process for getting assistance with finding out what is wrong with the Van has defeated me as there is no one on Island who is technically equipped or has a Dipstick to check the transmission fluid. The dealership on Island was contacted and told me there is a six week wait to an appointment and my fees would be minimally $142.00 for a diagnostic test and result report to send to the Manufacturer. I contacted the Manufacturer's customer service to ask for help and guidance and was only given a sad story and a reference number about the call, but literally no accountability for the broken vehicle. I feel helpless and quite dissatisfied with a brand new van with less than $50K miles failing on me when this is my primary source of income.
Anyone out there can assist?
At this point I would like to get rid of the van, as it just failed on me and did not even last a year. The worst situation, is there a loan note on this vehicle and it is just sitting collecting dust. Car Note and Insurance!!!
I will never purchase a Dodge vehicle again, and definitely do not recommend anyone purchasing a Dodge Grand Caravan. I am literally stuck with a piece of junk and have no way of getting this fixed, when I am convinced this is a known transmission issue with this particular vehicle and nonsensical warranty coverage. Although the vehicle has surpassed the 5 year Transmission warranty, it has not even reached 50K miles and has failed to perform as purchased. Not having a good experience with this Dodge made vehicle.
- Josefa C., St. Croix, Virgin Islands (US)