This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The left front driver's power seat got stuck forward. After the seat got stuck forward, then it couldn't be moved backwards, up or down, nor can the seat be reclined forward or backwards, so it's very difficult for me to drive the car. If I were any taller than [XXX], I would not be able to get into the front seat, and I definitely would not be able to drive it either. When I have to shift the gears back & forth between the brake pedal and the gas pedal, it hurts my Surgical leg (I had a total hip replacement nearly 6 months ago), since I have to use my right foot, causing pain to shoot all the way up my leg to my hip, and it's been hurting my back, as well. In the attached photo, it shows how far up the seat is in relation to where the steering wheel is located. I have also attached the Owner's Manual. The relevant pages regarding the front driver's power seat are between 46 & 48. When you go on YouTube, it shows that a large # of people have had this same issue. We all have came to similar conclusions: 1) Did a fuse blow? 2) Is there a short in the System? And 3) Did the Power Seat Motor stop working" Yes! But, why did it stop working" There seems to be a Manufacturing Flaw. Otherwise, this many vans would not be experiencing the same exact issue. I had the seat looked at by 210 Family Auto Mechanic. Nothing was blocking the seat underneath. The seat is not off track. And, the Power Seat Switch is still working!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2019 Dodge Grand Caravan. The contact stated on one occasion while driving approximately 35 MPH, the second-row passenger-??s seat folded onto the contact's nine-year-old son. The child sustained neck soreness. Medical attention was not provided. On another occasion, while the vehicle was turned off, the second-row passenger seat folded inadvertently. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage 75,000.
I was trying to roll the 3rd row seats in my van into the storage area, when trying to get the headrest to be in a lower position (in order to stow) the headrest snapped forward quickly and hit my niece in the face. She was inside the vehicle trying to put the 3rd row seats down. Thankfully her nose is not broke, but she hurt it pretty bad. There is no warning that this could happen and I think it is a safety issue.
We had just returned from the grocery store parked the car in the driveway and were proceeding to exit the car. My 17 yr old daughter was sitting in the passenger seat when we heard a loud bang and her head was jolted foward by the headrest, upon examination and a quick Google search we learned that it was a safety feature for when rear-ended which had not happened.
- Madison, AL, USA
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The active head restraint on the passenger seat deployed all of a sudden. There has been no collision or anything. It just deployed on its own. Not sure what triggered it. I just purchased this vehicle from a car dealership about 2 months ago.
I have a 2019 Dodge Grand Caravan I was parked in my driveway and my headrest deployed and hit me in the back of the head, I called my Dodge dealer and was informed its not cover under warranty. The vehicle never been in a accident, I dont understand how these headrests are still being allowed to be installed. Looking at it you can tell the plastic that holds the pin failed.
The contact owns a 2019 Dodge Grand Caravan. The contact stated that the second-row seat fractured without warning while his son was seated in the seat. No injuries were sustained. The vehicle was taken to orr auto mall (3115 E. main St, russellville, ar 72802, (479) 967-5575) where the second-row seat was inspected and it was determined that the seat frame seal needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 38,300.
I stepped out of the rental vehicle, 2019 Dodge Caravan, and lifted the lever of the right captain seat to let my child in the third row out. The chair snapped forward with tremendous amount of force. While I was pulling the lever with my left hand my right hand was placed on the seat back. The force pulled my hand in and up and pinched my finger in the hinge of the then folded head rest. My right pinkie was sliced and almost severed off. It required 4 stitches and could have a possible fracture. The vehicle was stationary at the time.
The contact owns a 2019 Dodge Grand Caravan. The contact stated that the vehicle was taken to be serviced under NHTSA campaign number: 19V759000 (seats) but the dealer (315 goodman rd E, southaven, ms 38671) was unable to complete the recall remedy. The manufacturer was notified of the issue. The contact has not experienced a failure. V
We rented this Caravan while on vacation in destin. On our way to return it, this past Monday, I was sitting on the driver side second row seat. I wanted to recline my seat a bit, so I reached my left hand down to pull the lever at the bottom door side of the seat. Instead of that being where a recliing lever would normally be, it was the lever for flipping the entire seat up and snapping down the headrest. It forced me into a forward folded position with great force, then the headrest snapped down on my neck. I was diagnosed with extreme whiplash and torn muscles. Im having migraines due to the injury and pain in my head, neck, shoulders and back. My concern is that if a child would have done the same thing it may have seriously injured them or even killed them. This is a very bad design and needs to be reconfigured.
The car was parked in the driveway. I was sitting on the driver side middle seat, not sitting back, as the seat was reclined too far for me to sit with my back against the back of the seat. When I was trying to bring the seat back forward from the leaned back position, the head rest came down and slammed into my neck it's as if the mechanism thought the seat were going to be stowed into the floor. I have been suffering from a massive headache since this happened. I will be going to my doctor when I return home, to see if there is any serious injury. There was nothing conclusive in the diagnosis. This needs to be addressed, as it could cause severe injury.
The contact rented a 2019 Dodge Grand Caravan. The contact was seated in the rear of the vehicle behind the driver's seat. While attempting to adjust the seat, the headrest struck the back of the contact's neck. The contact stated that she was experiencing headaches due to the injury. Medical attention was not received. The contact informed avis car rental san francisco international airport (780 N mcdonnell rd, san francisco, ca 94128, (650) 877-6780) of the failure. The manufacturer was not notified of the failure. The cause of the failure was not determined. The VIN was unknown. The failure mileage was 11.
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- Mckinney, TX, USA