This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My Transmission failed. My odometer reading is 92901. Dealership said not manufactured coverage. No message on dash. Happened while driving with children. Mechanic said needed to be replaced. This is a expensive repair. I believe manufacture should have told drivers about problems with transmission.
9:45 pm I had just taken the exit for 781 off off I-81 in jefferson county, NY to head to fort drum. I was in the right hand lane. I set the cruise control to 62, the speed limit is 65. It was about a mile or so down from the on ramp when the van shut off by itself at 62mph. There was no electrical or lights, not even the headlights worked. The steering wheel locked, the brake pedal locked and would not work. I had no control. There is no road lighting in that area and no other cars were around so I could not see the road or anything around me. My first instinct was that I needed to try to get out of the middle of the highway because no other cars could see me but the vehicle was still moving. I tried the hazard lights and they worked so I tried as hard as I could to pull the wheel to the right to get to the shoulder. I ended up hitting a guard rail and that's what ultimately stopped the vehicle. I was able to put it in park, and then I called 911. I tried to restart the vehicle and it worked fine. It took about 15 minutes for the police officer to arrive. She asked what happened, looked at the guard rail and the vehicle. I gave her my license, insurance and registration and she did the paperwork. I left the scene in the vehicle at 10:35pm. There is damage to the right side bumper and wheel well as well as damage to the hub cap. This was terrifying to experience. I am very, very lucky that I was alone on a straight, one way piece of highway. Total loss of control of the vehicle at a high rate of speed could have resulted in a catastrophic accident had the circumstances been different. I could have gone into oncoming traffic, I could have been rearended, my children could have been injured. There is an open recall for this model year Grand Caravan and the powertrain control module, but if I input my VIN it says there's no recalls for that VIN.
The first time this happened I was (June 22, 2020) on my way home from the dealership where I had just purchased the vehicle. I purchased it from out of state so it was about a 400 mile drive home. I was coming to a stop light and the brakes stiffened and didn't work. Also the power steering was gone. Luckily, I was able to pull over and turn the car off and then turn it back on again. A brake light was flashing on the dash so, I pressed the parking brake release twice and restarted it again. After I did this the car seemed fine. I drove home very carefully and called the dealer. They said to take it to the closest dealer to my house. I did the next day (June 23, 2020). The only problem code they found was in the brakes so they replaced those parts. I went home thinking that all was fixed. I drove the vehicle another 500+ miles in the next week without any problems. Then on July 4th it happened again, no brakes or power steering. I was lucky again in that I could pull over and restart the car. I took it in to the dealer when they opened on July 6th. They found no problem code and said until they had it happen while they were driving it, there was nothing they could do. The first time this happened I was driving downhill slowing down to a stoplight. The second time I was driving downhill and slowing for traffic when I noticed it. I was lucky that I was not on fast highways when this happened.
A D V E R T I S E M E N T S
- San Antonio, TX, USA