This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Sliding door locks on both driver and passenger are not working driver side sliding door is in locked position and will not open with key fob, manual lock passenger side sliding door does not lock with key fob, have to manually lock and unlock door.
Driver's side sliding door will not unlock/open. I got to my destination and used the power button over visor to open the door and unload children. Used power button at the door to close the door after unloading children. Came out to van to go home and door would not open. The vehicle had around 42,000 miles and I had only owned the vehicle for 3 months. I bought it used from a dealer. I have researched this problem and it appears to be a common problem with the vans models 2014 and later. The repair cost is about $1100 for a faulty lock mechanism.I have tried multiple times to force the door to unlock and it will not unlock and can not be opened which limits access to the back on the van on the driver's side.
My driver's side sliding door stopped working. I bought my van from a dealer at the end of July 2019 with around 40,000 miles on it. In the middle of October 2019 (around 45,000 miles) the door stopped working. I used the key fob button to open the door and put my grandson in his carseat. I used the door power button to close the door. When we got to our destination, I used the power button on the roof dash to open the door, I got my grandson out and used the door power button tho close the door. Everything worked as usual. When we came out, I tried to use the key fob button to open the door. The lights blinked, but the door did not open. I tried to open the door manually and it would not open. When I got home I tried to figure out what was wrong. I tried to unlock the door, but it will not unlock. The button will move some manually but will not unlock. I tried calling the dealer and they said they couldn't do anything because it was out of warranty. I called Dodge to see if there was a recall on it and they said there was not a recall and they could do nothing to help me. I was looking online and saw that many people have had the same problem and most of the vehicles were fairly new like mine. They suggested coming here to file a complaint to try and get a recall on these doors.
- Owensboro, KY, USA
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Rear passenger doors often don't unlock or open. Huge safety issue. Car is turned off. Inside unlock button pressed twice, rear passenger door doesn't unlock. When key fob is used to unlock the doors, rear passenger door doesn't unlock. When car is turned on and the inside unlock button is pressed, rear passenger doors don't unlock.
Sliding door on passenger side suddenly locked and cannot be opened from the inside or outside, manually from latch or unlock buttons, or from key fob. In an emergency, a passenger could be trapped inside the vehicle. Vehicle has approx. 12000 miles on it.
Have had the brand new van for only 2 weeks and liftgate (back hatch) on van does not open. I have a base model so I have to open it manually...tried everything...nothing will open it. Taking it to dealership this weekend. Hopefully they can't open it.
A D V E R T I S E M E N T S
- Raleigh, NC, USA