The passenger's side sliding door lock switch is stuck in the locked position, so I can't open that door. There is a huge safety issue because the passengers can't open that door to exit, in case of an emergency. The car manufacturer issued a recall (Mopar X98) for this very same issue but it didn't include my car serial number, because my car is newer by about a month. So, they don't want to honor the recall on my car.

- Spanish Fork, UT, USA

The rear drivers side door is locked shut. This is is serious safety issue in an emergency. Especially with small children. This needs to be recalled immediately

- Waterford , CA, USA

The front passenger door started to not unlock when using the fob. Now it won't lock or unlock at all. Starting this week the front driver-side door started to have the same issue. Will not lock or unlock when using the fob.

- Denver, CO, USA

This appears to be a known problem in these but my vehicle was built AFTER the period Chrysler acknowledged a problem for. My van was built in June 2017 whereas the settlement states vehicles built until January of 2017. I paid $400 to have the dealer replace the lock actuator in the passenger sliding door in July 2021. The door would not lock or unlock without manually moving the switch. Since the "fix" that door seems to rattle and has gotten worse over time but it does lock now. In the recent weeks, the driver side now no longer works. I have just contacted Chrysler about this and am awaiting a response. But a) I should not have paid for the first repair and b) I shouldn't have to for the second considering this is a known issue. I use this vehicle for my family and having doors that don't lock or unlock is a HUGE concern for me.

- Agawam, MA, USA

Every time I open the door - either from the inside, or the outside, or even using the automatic opener from the keyring there is a loud buzzing sound. It's a risk as I am not sure that the door is working properly.

- Ankeny, IA, USA

Our vehicles right sliding door has been making a buzzing sound when unlocking said door. Many other caravans have had this problem with the same part, the lock actuator. Our buzzed until one day the door completely stopped unlocking and now we cannot use the door for entry or exit.

- Pasadena, TX, USA

Driver's side power door has completely seized and will not open. This is a serious safety concern on this vehicle as it is used for the transportation of several children and should an accident happen the chance of being trapped is 50% since the door will not open at all. I located a service bulletin 23-036-21 that was issued and a Mopar Warranty Extension bulletin which states it includes this model year but Dodge has stated this particular VIN is not part of it. How does a VIN determine whether the actuator is going to go bad?

- Bartow, FL, USA

About 7 months ago the drivers side rear door would not open, after about 2 months I took my Van to Bryden's dealer in Beloit WI. The people in the repair area, said it would cost $800 or more to repair. I could not afford that. So the door still won't open, Family came to town and wanted me to drive them around, which I refused saying with the sliding door not working, that could be dangerous. Well today the passengers rear sliding door quit opening, so now anybody in the back would be in real danger if the Van got in an accident. I guess I will take the van back to the dealer and ask them to please fix it free of charge because of the danger it causes, I could use some help from you, to see that this van doors get repaired, thank you.Mike

- Rockton, IL, USA

The driver rear sliding door locking mechanism failed in the locked position preventing the door from functioning. The passenger front door lock actuator has failed preventing normal functioning of the door lock causing the car to remain unlocked after pressing the door lock buttons as well as preventing the door from unlocking if the door lock was manually locked. The van is available upon request for inspection and has not been repaired due to high cost and repair time necessary. We-??ve also been unable to find replacement parts locally. Malfunctioning of the locking mechanisms puts passengers of the vehicle at risk if there was to be an emergency or accident and the door is unable to be opened. We are concerned about experiencing further issues with locking mechanism failures in the unaffected doors. We have not had the issue inspected by the dealer as our vehicle is outside of the warranty period. There are no warning lights or indicators for this problem.

- Oregon City, OR, USA

Passenger sliding door buzzing and locking shut, creating a major safety issue not being able to get out quickly in an emergency. The door actuator on same year grand caravans were affected according to NHTSA recent probe. Chrysler is repairing those with inoperable doors, but my vin is not included in the 2022 bulletin! I have the same year van and same problem. The sliding door components are supposed to last the life of the vehicle and not break or jam doors within 4 years.

- Van Nuys, CA, USA

The passenger side sliding door lock is stuck in the unlock position, so I can't lock the door. The driver side sliding door lock is stuck in the locked position, so I cannot open that door. Both locks cannot be changed manually. In case of emergency a passenger would be locked in the car. Especially a child in a car seat. With the door that is stuck in the unlock position, this invites theft. I am seeing hundreds of complaints online with owners of Chrysler and Dodge Van's 2013 through 2018 experiencing the same issues. Why hasn't there been a recall on this safety issue?

- Dyer, IN, USA

The driver side sliding door of the van is stuck in a locked position. It cannot be unlocked manually or remotely. There is no way for a passenger to open that door in event of emergency.

- Brentwood, CA, USA

I attempted to turn off my engine and removed and key as usual and walked away. Fire department calls me and says my van is smoking. Turns out even though I removed the key the engine kept running but the fans turned off causing my van to over heat and parts of my engine cracked leaking oil and coolant. My van is not drivable now.

- Sanford, FL, USA

The driver side sliding door imakes a loud buzzing sound when the door locks. This occurs when the locks are manually activated (by door button or remote) and when the door locks are activated due to movement/speed. This is a potential safety issue as if the door fails to open in an event of an emergency, this could put life in danger. This is a family vehicle made for children that shouldn't have to take the risk of not being able to get out of a vehicle in a timely matter. I am uncomfortable and do not want to risk my children or other passengers with a door that would not open in an emergency due to one failed component. In doing research I see that this is an issue that have plagued many owners of Grand Caravans produced during the same time period. The door actuator inside of the door has failed. This should be recalled and fixed appropriately.

- San Antonio, TX, USA

The passenger side sliding rear door just suddenly doesn't open, doesn't unlock, you are unable to open it even manually.

- Womelsdorf, PA, USA

The passenger side automatic sliding door has stopped working. Can-??t open it manually either. The door is stuck in a closed position and can-??t even unlock the door. This is a safety issue due to in an emergency we can get out of the vehicle using that door.

- Bentonville, AR, USA

I've noticed several other complaints about the sliding door lock actuator failing, making it impossible to open door. Mine hasnt failed completely yet, although the gears are making a loud buzzing.just reporting.

- Fort Walton Beach, FL, USA

Component: Front Drivers Window Regulator Safety: Window popped and fell straight down while driving. Me, and my children where put at risk of it breaking and glass flying everywhere. It has happened not only once to me but twice, in my other Van of the same style different make (Chrysler Town & Country). No warning ligts or anything.

- San Antonio, TX, USA

The contact owns a 2017 Dodge Grand Caravan. The contact stated that while driving at various speeds, the vehicle hesitated upon depression of the accelerator pedal without warning. Upon investigation, the contact discovered NHTSA Campaign Number: 18V524000 (Electrical System) which she linked to the failure. The contact also stated that an abnormal whining sound was coming from the vehicle while the vehicle was stationary. Additionally, the contact stated that the air bag warning light was intermittently flashing on the instrument panel. The vehicle was taken to the dealer and the contact was informed that an air bag sensor needed to be replaced; however, the parts for the repair were on backorder. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

- Hope Mills, NC, USA

The contact owns a 2017 Dodge Grand Caravan. The contact stated that the vehicle failed to start with message "NO FUSE" displayed. The contact stated that the vehicle was jump-started however, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed the failure as voltage B sensor low, system voltage low, and two unknown manufacturer fault codes. The vehicle was not repaired. The contact stated that the independent mechanic advised him to contact the manufacturer for recall information. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The contact researched recalls on NHTSA.gov and found NHTSA Campaign Number: 18V524000 (Electrical System) however, the VIN was not included in the recall. The approximate failure mileage was 70,158.

- South Holland, IL, USA